I have photoshop CS3 on an old computer. The computer’s keys have frozen and I cannot access any form of internet. I have tried to disable it so I can reactivate it on my current computer but internet access is required to fully deactivate. Is there a way? Can I write to Adobe with my serial number or some other way to deactivate as this computer is so near death and PS3 is the only thing of value left on the computer. Any help greatly appreciated.
You could deactive all copies from the new computer.
Or you can call Adobe Customer Support, explain the problem, and see if they need to deactivate all copies.
Then you can reactivate on the computers you are currently using.
Thanks for the reply. Your first suggestion sounds like a plan!!! How would I deactivate the old version from the new computer? Whenever I start the deactivation process it is from within CS3 on the old computer, it then asks for internet connection. Intuitively I thought this had to be initiated from the existing version (old computer) but I could be wrong.
I guess failing this I could ring Adobe and get them to do it manually remove it from the old computer but I have visions of being kicked from department to department and being on hold forever (sorry Adobe I don't have a great deal of faith in the bureaucratic machine of larger organisations).
Thanks again Chris
You should be able to deactivate all machines from any activated machine - and since you can install on 2 machines...
Anyway, Customer Support could also deactivate your licenses, and it should be relatively easy once you explain the problem.
I am going to give your first idea a try tonight and if it fails I will give them a call. I really appreciate your help in this matter. It was very nice of you to kindly give of your time on this issue which has been causing me grief.
Take it easy