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Redeem codes do not work

Jul 1, 2013 2:26 PM

Hi,

 

I received codes to redeem my Captivate / Presenter licenses.

When i go to https://creative.adobe.com/redeem and enter the code, I get an error that 'this card was purchased in a country that does not match you Adobe ID'.

It says nothing about which countries, so I can't play around with my Adobe ID account to change the country (if that is possible at all).

 

I sent emails to local Polish help desk but since 27.06 they haven't solved the problem.

 

Within 24-hours I need to send published files to customer and I cannot do that.

 

Please help!!!!

 

Michal

 
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