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Driverpaul45
Currently Being Moderated

photoshop elements 11 stops working when i try to use collage please help....

Jul 4, 2013 4:30 AM

As per title

 
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  • Currently Being Moderated
    Jul 4, 2013 4:39 AM   in reply to Driverpaul45

    Please refer to the Photoshop Elements Forum.

    http://forums.adobe.com/community/photoshop_elements

     
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  • Currently Being Moderated
    Jul 4, 2013 4:47 AM   in reply to Driverpaul45

    [Moved from Photoshop forum to Photoshop Elements forum]

     
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  • Currently Being Moderated
    Jul 4, 2013 6:52 AM   in reply to Driverpaul45

    Do you get an error message? Does the program crash? What happens?

     

    Oh, and your operating system, please?

     
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  • Currently Being Moderated
    Jul 4, 2013 10:47 AM   in reply to Driverpaul45

    Go to the editor preferences and click this button, then restart the editor:

     

    prefs reset.gif

     
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  • Currently Being Moderated
    Jul 4, 2013 2:55 PM   in reply to Driverpaul45

    Great, thanks for letting us know it worked.

     
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  • Currently Being Moderated
    Dec 31, 2013 9:52 PM   in reply to Barbara B.

    My problem is the same I am running Windows 7 but with google chrome as the browser. Do think that this could be one of the causes to the collage problem?

    Thanks for the information Barbara but I have followed your instructions to the letter but it did not work for me. Today however it only shutdown when I tried to import the selected photoes after changing the paper size from A4 Portrait to A4 Landscape. If I left it at A4 Portrait or changed it to the third paper size listed i had no problems.

     

    Regards

     

    Dave

     

    Message was edited by: dave childs

     
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  • Currently Being Moderated
    Dec 31, 2013 10:24 PM   in reply to dave childs

    I'm also on Windows 7 and have followed the instructions to reset preferences to no avail.  It's odd that only 11 x 8.5 is not working for me.  I was just able to create a 12x12 and earlier accomplished an 8.5x11. 

     

    11.00 x 8.50 is what I want.  Errr....

     
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  • Currently Being Moderated
    Jan 14, 2014 11:34 PM   in reply to dbobby

    After following all the suggestions here, I've still been unable to create an 11 x 8.5 collage without PE11 crashing.   I would love to hear other suggestions if anyone has them.  Pretty desperate to make this work!

     

    Thanks, in advance for any help.

     
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  • Currently Being Moderated
    Jan 15, 2014 1:07 AM   in reply to dbobby

    Here are the steps I'm taking:

    In Editor,

    1. Click Create from the upper right hand corner
    2. Select Photo Collage
    3. Select 11.0 x 8.50 inches
    4. Click OK

    (autofill with selected images is pre-selected, but I've tried de-selecting this and it makes no difference)

    adobe PE11 collage errors.png

     
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  • Currently Being Moderated
    Jan 15, 2014 4:21 PM   in reply to dbobby

    Hi dbobby,

     

    Sorry about the trouble so far.

    What have you tried so far for troubleshooting?

     

    After selecting OK on the creation page, how far does it get in the process before crashing?

    The first thing it does is begin downloading assets

    Next starts to resize and place the assets on a new document.

     

    Where along this process do you see the crash?

     

    Have you tried seeing if you crash in a new administrative user?

    Try creating one, and test it out with that Admin user. Here are the steps to create a new account: http://helpx.adobe.com/x-productkb/global/create-local-administrator-a ccount-windows.html

     

    Let us know the more information when you get a chance.

    Regards

    Pete

     
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