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Isabel Schmitt
Currently Being Moderated

CS 6 Master COllection with Win8

Jul 5, 2013 10:55 AM

Hey all, I'm tryin to run the Master Collection with Win 8 on my new laptop.

 

I downloaded the trial (MasterCollection_CS6_LS16. 7Z) but I don't know how to install it now.

When I use the installation app it says, problem.. and check your save location.

ANd later, that there has been a problem with extracting the archive and i should try to download again.

 

Any ideas what to do?

 

I'm also trying to download the dmg file now..

 

Thanks!

 
Replies
  • Currently Being Moderated
    Jul 5, 2013 11:09 AM   in reply to Isabel Schmitt

    Where are you downloading your installation files from Isabel?  If you purchased your software from Adobe then please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to download and extract your purchased software.

     

    The DMG file you are referencing is for Mac OS 10 so there is no need for you to download the DMG file.  Hopefully the location you are downloading also offers the EXE file.  Download the EXE file to extract your Master Collection 7zip file.  You can then run the installer once it is extracted.

     
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  • Currently Being Moderated
    Jul 5, 2013 11:36 AM   in reply to Isabel Schmitt

    Have you purchased Creative Suite 6 Master Collection Isabel?  Just curious as why you were not directed to a correct download location by your reseller.

     

    You can find both the 7zip file and EXE file at http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-download s.html.  I would probably delete whatever you have downloaded so far as I am unsure where exactly you obtained the installation files from.

     
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  • Currently Being Moderated
    Jul 5, 2013 1:39 PM   in reply to Isabel Schmitt

    Isabel try a different web browser and if you get the same error try a more stable Internet connection.

     
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  • Currently Being Moderated
    Jul 5, 2013 2:16 PM   in reply to Isabel Schmitt

    There are regular reports of Internet connection stability issues.  They are usually transient conditions or the user is trying to download Creative Suite over the cell phone hot spot or a similar activity.

     

    Glad to hear the download seems to have completed ok and you are now able to begin the installation of the software.

     
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