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yankleber
Currently Being Moderated

The installation doesn't proceed due to "administrator privileges". What is that?

Jul 5, 2013 1:05 PM

Hey all!

 

I just got my membership so I tried to download my first application (Photoshop CC). When I clicked the 'Download' button it downloaded not the program I expected for but a small application called "CreativeCloudSet-Up" (seems to be some kind of proprietary download manager), am I right?.

 

Anyway, when it finished I ran it so a progress bar started to fill in, so I supposed that it was downloading my application (PS CC). When the bar finished fill up, the following message appear:

 

"The following problems were found: administrator privileges are required to proceed installation."*

 

(*) The message show up in portuguese as I am in Brazil, so the wording may not be exactly like this.

 

My initial joy on become an Adobe Creative Cloud member quickly turned into a enormous frustration...

 

Anyway, I am the only user of the computer (a brand new laptop running OEM Windows 8), so I cannot see in what manner I don't have administrator rights.

 

Any idea????

 

Thanks!

 
Replies
  • kglad
    72,253 posts
    Jul 21, 2002
    Currently Being Moderated
    Jul 5, 2013 1:10 PM   in reply to yankleber

    right click that creativecloudset-up file and click "run as administrator".

     
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  • kglad
    72,253 posts
    Jul 21, 2002
    Currently Being Moderated
    Jul 5, 2013 4:00 PM   in reply to yankleber

    great.  i hope all goes smoothly for you from here.

     
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