I have tried the fixes suggested and none of these work for our project. I need this to work asap. What do I do? I am using RoboHelp 9 and our files are on a Windows Server 2008 machine. Thank you.
I have actually tried 2 different "fixes". One was the the fix in the output and the other was to copy over some template files in the Program Files. Neither worked for me. The first one (output) didn't actually copy over any files as my SSL directory didn't contain these files. Hope I'm explaining this correctly. Thank you.
When you say the first fix did not copy over any files, you mean you did not get a warning that the new files were going to replace existing files, correct?
If so, then there is something wrong with the output as those are standard files in every output.
Generate a new output and check those files were created before looking to overwrite them.
See www.grainge.org for RoboHelp and Authoring tips
I just regenerated the output and those files are definitely not there. I did, however, look at my settings and I'm using the skin "Traditional Style - No Skin". Would this make a difference? This is WebHelp that is being generated and attached to a software program so we choose the minimal (no skin) so that nothing "clashed" with the design of the software program.
I just generated a new output with the "default" skin and the files are there so I guess the "no skin" just won't work. I'm going through and fixing these now so this can be marked as resolved. Thank you for pointing out that I needed to have those files there (I've been knocking my head on my desk trying to fix it so I don't think I would have regenerated the outpout without your input, just too frustrated and needed a reminder).
Thank you for the help!!!
We had a similar issue with our robohelp output, even after the patch was installed as per the instructions provided by Adobe granted(we are using Robohelp 10 on a Windows 7 OS) but I stumbled across this thread: http://forums.adobe.com/message/5084875 (item 41 from TechDoc Jeanne) we tried it and it appeared to work. Peter was involved in the threads. Might be worth a try?
Let me know if it works
The link is under Announcements when you visit Adobe Community > RoboHelp (http://forums.adobe.com/community/robohelp) and through Adobe's Forums (http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html). There is also a patch for RoboHelp 9 through a 3rd party (http://www.wvanweelden.eu/blog/2013/04/24/ie10-patch-robohelp-9-instal lation).
Hope this helps!
OK, there is a bug in IE10 preventing the content to be shown (while the page is loaded).
Thanks to a solution on MSDN there is a fix for RoboHelp 9 as well. Credit for this fix goes to Cosmin Rus: http://social.msdn.microsoft.com/Forums/ie/en-US/f1388891-885e-4b0f-ba 97-125066209b83/ie10-pages-in-frameset-displayed-blank
To fix it, follow these steps:
1. In your output, open the file whtopic.js with a text editor.
2. Scroll down to the bottom of the file and paste the following text in the file.
for(var i=0; i<fs.length; i++) fs[i].rows = fs[i].rows;
3. Save the file.
Now make a copy of the modified whtopic.js file and paste it in your output after generation.
The seed file whtopic.js is located in %RH install dir%\RoboHTML\WebHelp5Ext\template_stock
Modify the seed file so you don't have to manually update the files on every generation.