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BrandyMiller
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Webhelp in IE10 not displaying

Jul 5, 2013 12:57 PM

I have tried the fixes suggested and none of these work for our project.  I need this to work asap.  What do I do?  I am using RoboHelp 9 and our files are on a Windows Server 2008 machine.  Thank you.

 
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  • Currently Being Moderated
    Jul 8, 2013 1:00 AM   in reply to BrandyMiller

    To be clear, you have only installed the fixes in the output and you have not installed any files in Program Files?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Jul 8, 2013 5:51 AM   in reply to BrandyMiller

    When you say the first fix did not copy over any files, you mean you did not get a warning that the new files were going to replace existing files, correct?

     

    If so, then there is something wrong with the output as those are standard files in every output.

     

    Generate a new output and check those files were created before looking to overwrite them.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Jul 9, 2013 7:53 AM   in reply to BrandyMiller

    Hello Brandy,

     

    We had a similar issue with our robohelp output, even after the patch was installed as per the instructions provided by Adobe granted(we are using Robohelp 10 on a Windows 7 OS) but I stumbled across this thread: http://forums.adobe.com/message/5084875 (item 41 from TechDoc Jeanne) we tried it and it appeared to work. Peter was involved in the threads. Might be worth a try?

     

    Let me know if it works

     
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  • Currently Being Moderated
    Jul 10, 2013 6:59 AM   in reply to BrandyMiller

    Where can I get the files for the patch? 

     
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  • Currently Being Moderated
    Jul 10, 2013 8:24 AM   in reply to criswelljulie

    The 'no skin' options does not contain the pathed files but seem to have the same issue. I will try to look into it, but I can't promise anything.

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    Jul 10, 2013 11:24 AM   in reply to BrandyMiller

    Thank you so much. 

     
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  • Currently Being Moderated
    Aug 3, 2013 7:57 AM   in reply to criswelljulie

    OK, there is a bug in IE10 preventing the content to be shown (while the page is loaded).

     

    Thanks to a solution on MSDN there is a fix for RoboHelp 9 as well. Credit for this fix goes to Cosmin Rus: http://social.msdn.microsoft.com/Forums/ie/en-US/f1388891-885e-4b0f-ba 97-125066209b83/ie10-pages-in-frameset-displayed-blank

    • WebHelp traditional no skin from RH10 works correct, so this fix is only for RoboHelp 9.
    • I advise you to only use this fix if you are creating traditional style help. If you use a skin, only use the RH9 patch.

     

    To fix it, follow these steps:

    1. In your output, open the file whtopic.js with a text editor.

    2. Scroll down to the bottom of the file and paste the following text in the file.

     

    if(gbIE) {

       var fs=window.top.document.getElementsByTagName("frameset");

       for(var i=0; i<fs.length; i++) fs[i].rows = fs[i].rows;

    }

     

     

    3. Save the file.

     

    Now make a copy of the modified whtopic.js file and paste it in your output after generation.

     

    The seed file whtopic.js is located in %RH install dir%\RoboHTML\WebHelp5Ext\template_stock

    Modify the seed file so you don't have to manually update the files on every generation.

     

    Greet,

     

    Willam

     
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