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zin_dude
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can open adobe reader, but can't open a pdf.

Jul 5, 2013 1:13 PM

can open adobe reader, but can't open a pdf.  have uninstalled reader 2 times and reinstalled it, but still get same results.  running windows xp.

 
Replies
  • Currently Being Moderated
    Jul 5, 2013 1:20 PM   in reply to zin_dude

    What happens when you try to open a PDF (try starting Reader, use File > Open)?

     
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  • Currently Being Moderated
    Jul 5, 2013 9:30 PM   in reply to zin_dude

    Three things to try...

    1. Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
    2. Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
    3. It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

     

    P.S. this is a public forum; please do not post your telephone numbers or other private data (email signature!)

     
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