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martjenn123
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error message - installer is damaged

Jul 6, 2013 7:15 AM

Tags: #damaged #installer_file_is_damaged

Error message reads: The application couldnot be installed becasue installer is damaged. Try obtaining a new installer file from the application author.

 

WHAT DO I DO? i AM TOTALLY LOST!

 
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  • Currently Being Moderated
    Jul 6, 2013 7:21 AM   in reply to martjenn123

    Hi martjenn123,

     

    Please tell us which software are you trying to install? Which OS do you have? Are you donwloading through the Creative cloud?

     

    Thanks

    Kapil

     
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  • Currently Being Moderated
    Jul 8, 2013 1:32 AM   in reply to martjenn123

    martjenn123,

     

    We are sorry for the trouble that this may have caused . Can you please confirm how were you installing the product on the machine ? Through a DVD or through Download ? If download , can you please share the name of the website from where you were downloading the product ?

     

    On the other hand , you can please download Application Manager and from within the Application manager download Acrobat XI Pro. This would be a trial version for 30 days for you .

    Link for Application Manager : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

     

    Regards,

     

    Kartikay Sharma

     
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  • Currently Being Moderated
    Jul 8, 2013 3:27 AM   in reply to martjenn123

    martjenn123,,

     

    I have just tried downloading and installing from the link mentioned above and it seems to work fine for me . The error message that you were getting might be because of some Anti-Virus installed on the computer or permissions on the mentioned user Accounts .

     

    Kindly try the link that I provided us earlier and let us know if that was able to get the product installed on your machine or not ?

     

    Regards,

    Kartikay Sharma

     
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