Hi, I'm working on an ebook for an author who has videos on her website that I would like readers to have the ability to click on a hyperlink in the ebook to watch the appropriate video on her site. I'm exporting to an interactive .pdf file.
The problem is that two different error messages come up from the hyperlinks in the .pdf file. One is:
This document is trying to connect to: file:///Users/...
If you trust this site, choose Allow. If you do not trust this site, choose Block.
When I select Allow, nothing happens.
The other error message is this: http://meganskinner.com/blog/%3Fpage_id%3D1053 which takes the reader to an error page.
The site that has the videos was created with wordpress. The developer sent 'alternative' urls to use, and also tried creating a separate page that is outside wordpress, and they all bring readers to the 2nd error message (that they're lost).
I checked, all the urls I'm trying work outside of the .pdf files created by InDesign.
Has anyone has these issues, and if so, what's the secret?
Thanks in advance for your help!
Green Frog Publishing
There's some issues with hyperlinks created in ID. There are some extensive post in this forum that include a script to fix them. But for this particular case you can try the following:
1) Highlight the URL in your ID
2) Type/Hyperlink & Cross-References/New Hyperlink from URL
Found one of the posts: http://forums.adobe.com/message/4463255#4463255
Hi, thank you for the suggestion. I tried it and the reader still goes tot he "you're lost" page.
Funny, the website says that tech support is available via phone 24/7, but when I call, I'm told they're only available M-F, and not 24...
Anyway, thanks again. Maybe someone else has a fix. If not, I'll be calling Monday morning.
Hi yes, I understand that the old hyperlink that didn't work needs to be removed and typed in again, and the hyperlink needs to be created again. I've done that several times.
I did follow the steps you suggested and that does not solve the problem. Still going to the "you are lost" page.
I don't know why it doesn't work with you. I'm on windows CS6. Try this: create a new document, enter just the URL in the text box. Follow the 2 steps I gave you (nothing else) and then export it to PFD interactive. Tell me if you see a difference.
Thank you very much for your help.
I tried creating a new document with a new hyperlink and it took me to that "you're lost" page. And the url showing up in the browser (Safari) is showing a different url...
The url I'm using to create a hypertext link is:
And the url showing up when I click on the hyperlink is:
What I also tried was exporting the document to html. Indeed InDesign is changing the url from the one I entered to the one that brings readers to the "you're lost page."
I can correct url using a text editor, but InDesign won't let me reopen the html file(!)... and when I export to .pdf using the text editor, I get a .pdf with a all the html tags...
Any ideas as to why InDesign is changing the url, and if there's no solution going that route, any ideas how to get the corrected html file back into InDesign?
I'm on OSX 10.8.2 using CS6.
Thanks in advance for any help you can offer.
Don't know what else to tell you. As shown in post 4, what I get in the PDF is exactly the URL you mention and when I click on it, it takes me to the website. I'm using Google Chrome by the way. Did you check the link I gave you? I think there's a script that you can run to fix the problem with the conversion of the hyperlinks.
Are you sure you are following exactly the steps I gave you? Enter the URL, select it (highlight it) then use New Hyperlink from URL (if you choose Convert URLs to Hyperlinks it won't work).
Hi, I just read the thread to the link that you offered, and I don't know how to run a script. Is this done with the terminal application? I drag the indesign file to the terminal screen and then copy/paste the script and hit return?
And yes, I followed your instructions correctly (mostly because I already know how to create a hyperlink), as was verified when I allowed the adobe tech access to my computer screen.
After an hour on the phone with tech support, they are washing their hands of this because I can create successful .pdf files that go to adobe's site... the tech support guy threw it back onto the wordpress developer.... but I'm not so sure that I buy that. Indesign is definitely changing the url address during export, and I don't understand what the wordpress developer can do about that.
Do you know how I can use the corrected html doc (I can export to an html doc, fix the url in there and save the correction, but then I can't get the html doc back into indesign without all the code showing... again did a quick "chat" with tech support, and they've again got nothing.
SO, if you don't mind explaining how to run a script, or how I can turn an html doc into an epub I will be most grateful and happy to try anything.
Thanks again for your help.
For the script check this: http://indesignsecrets.com/how-to-install-scripts-in-indesign.php
A little more detailed instructions to install the script: http://indesignsecrets.com/how-to-install-a-script-in-indesign-that-yo u-found-in-a-forum-or-blog-post.php
Have you tried exporting your ID document to epub?