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Illustrator CC Crashing (Mac)

Jul 6, 2013 8:48 PM

Tags: #illustrator #mac #crash #apps #creative_cloud_apps_crash

Hey folks.. Thanks in advance for any help!

 

I posting here as a last resort - I've done a lot of research, and I've been up and down the discussion boards. I've done the whole unistall/reinstall, delete all the files/preferences, so many restarts, etc.

 

Here is the error message I receive. After a fresh install, I can open Illustrator and open files, but after working in the document for a few moments it crashes. This is an improvement. I used to not be able to open anything.

 

Let me know if you need any more information.

 

__________________________________________________________________

 

Process:         Adobe Illustrator [3444]

Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:      com.adobe.illustrator

Version:         256 (17.0.0)

Code Type:       X86-64 (Native)

Parent Process:  launchd [150]

User ID:         501

 

 

Date/Time:       2013-07-06 23:16:47.748 -0400

OS Version:      Mac OS X 10.8.4 (12E55)

Report Version:  10

 

 

Interval Since Last Report:          22224 sec

Crashes Since Last Report:           1

Per-App Interval Since Last Report:  564 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                      41ED1AB8-5B74-EF55-AE31-45162375CB5C

 

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

 

 

VM Regions Near 0:

-->

    __TEXT                 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

 

 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.illustrator.plugins.ControlPanel          0x00000001123ac028 0x1123a6000 + 24616

1   com.adobe.illustrator.plugins.ControlPanel          0x00000001123ac21f 0x1123a6000 + 25119

2   com.adobe.illustrator.plugins.ControlPanel          0x00000001123ac990 0x1123a6000 + 27024

3   com.adobe.illustrator.plugins.ControlPanel          0x00000001123b7053 0x1123a6000 + 69715

4   com.adobe.illustrator                   0x000000010099dbda AIUIBaseControlPanelGroup::CreateControlGroup(int, Drover_AICPUIGroup) + 154

5   com.adobe.illustrator                   0x00000001006b999a ControlGroupsPluginMain(char const*, char const*, void*) + 3258

6   com.adobe.illustrator                   0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152

7   com.adobe.illustrator                   0x0000000100ab5423 SPCallPlugin + 99

8   com.adobe.illustrator                   0x0000000100ab8066 SPSendMessage + 646

9   com.adobe.illustrator.plugins.ControlPanel          0x00000001123acc58 0x1123a6000 + 27736

10  com.adobe.illustrator.plugins.ControlPanel          0x00000001123af02f 0x1123a6000 + 36911

11  com.adobe.illustrator.plugins.ControlPanel          0x00000001123ae3a6 0x1123a6000 + 33702

12  com.adobe.illustrator.plugins.ControlPanel          0x00000001123b56c4 0x1123a6000 + 63172

13  com.adobe.illustrator.plugins.ControlPanel          0x00000001123b5b6d 0x1123a6000 + 64365

14  com.adobe.illustrator.plugins.ControlPanel          0x00000001123a7990 0x1123a6000 + 6544

15  com.adobe.illustrator.plugins.ControlPanel          0x00000001123a721d PluginMain + 301

16  com.adobe.illustrator                   0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152

17  com.adobe.illustrator                   0x0000000100ab5423 SPCallPlugin + 99

18  com.adobe.illustrator                   0x0000000100ab8066 SPSendMessage + 646

19  com.adobe.illustrator                   0x00000001006b6605 fxCallPlugin(SPPlugin*, char const*, void*) + 1573

20  com.adobe.illustrator                   0x00000001008875bb NotifyOneOrAllPlugins(char const*, void*, bool, SPPlugin*) + 507

21  com.adobe.illustrator                   0x000000010077350a PluginArtIdle(unsigned long) + 154

22  com.adobe.illustrator                   0x00000001006e5a31 PluginsIdle(IdlePurpose) + 65

23  com.adobe.illustrator                   0x000000010051e55b WindowIdle(IdlePurpose) + 443

24  com.adobe.illustrator                   0x000000010042f67a CAIApplication::Idle(IdlePurpose) + 170

25  com.adobe.illustrator                   0x00000001004865fb CAIExoAppEventHandler::DispatchNullEvent() + 27

26  com.adobe.dvacore.framework             0x0000000108768ef4 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0 <void>*, void*) + 68

27  com.adobe.illustrator                   0x0000000100489a52 DroverErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost ::function0<int>) + 66

28  com.adobe.dvacore.framework             0x0000000108768f8c void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHa ndler<void>(boost::function0<void>, bool*) + 140

29  com.adobe.dvacore.framework             0x000000010876aafd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void> , bool*) + 125

30  com.adobe.exo.framework                 0x00000001097f0673 -[ExoMacApplication sendEvent:] + 1043

31  com.apple.AppKit                        0x00007fff8a31121a -[NSApplication run] + 636

32  com.adobe.exo.framework                 0x00000001097efeb8 exo::app::OS_AppBase::RunEventLoop() + 56

33  com.adobe.illustrator                   0x0000000100488195 CAIExoAppImpl::RunEventLoop() + 21

34  com.adobe.illustrator                   0x000000010042e74c CAIApplication::RunApp() + 396

35  com.adobe.illustrator                   0x0000000100419a57 main + 135

36  com.adobe.illustrator                   0x0000000100002c94 start + 52

 
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