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wm.rose@earthlink.net
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I bought a new computer and I need to transfer the software - How do I do that?

Jul 7, 2013 11:34 PM

I bought a new computer and I need to transfer the software - How do I do that?

 
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  • Currently Being Moderated
    Jul 8, 2013 1:29 AM   in reply to wm.rose@earthlink.net

    wm.rose@earthlink.net ,

     

    To transfer the product from one system to another , first step would be to deactivate the product from that machine so that you have an empty seat available for you . Second step , will be to get the media and install the product on the new machine and then activate it using the serial number that you will have .

     

    Also , if you are not sure of the details of the order, you can please share the order number with me in a private message and I will get back to you with the information.

     

    Regards,

    Kartikay Sharma

     
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  • Currently Being Moderated
    Jul 8, 2013 4:38 AM   in reply to wm.rose@earthlink.net

    You do not transfer software between machines.  You only need to install on the new machine, using your serial number to activate it to full use. 

     

    You are allowed to have the software installed and activated on two machines, so there is no requirement to remove it from the old machine unless you know for sure you would not use it again on that machine. 

     

    Deactivating it on the old machine will free up the allocation for a second activated installation in the event you find an new second home.  TO deactivate you only need to go into the Help menu and choose Deactivate.

     
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    Jul 9, 2013 7:11 AM   in reply to Ned Murphy

    Is there a way to de-activate the software on a computer that has been fried? My old Win XP machine's hard drive failed, and I have a new Win 8 machine on the way. I WOULD like to de-activate the software on the old XP machine, but cannot access it there. So is there a way to de-activate it online?  Thanks.

     
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  • Currently Being Moderated
    Jul 11, 2013 2:10 PM   in reply to wm.rose@earthlink.net

    Wm.rose what specific error do you receive during the installation process?

     
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