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Save As Image fails with PDF files

Jul 8, 2013 5:11 PM

Tags: #acrobat_x_pro

Using Acrobat X Pro, version 10.1.7. After the most recent update, I can no longer crop a PDF file and save it in any image format. The options are there, but when I select File > Save As > Image > PNG (or JPG or any other image format) and enter the filename/location, no new file is created.

 

This is about to become an emergency, since a big annual production project uses images from PDF files as illustrations in other documents.

 

Any ideas?

 

Elisa

 
Replies
  • Currently Being Moderated
    Jul 9, 2013 12:48 AM   in reply to ElisaFnord

    I don't have a fix, but if you have Photoshop it offers an alternative and probably better way to do it. Just open PDFs and save as.

     
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  • Currently Being Moderated
    Jul 25, 2013 4:31 AM   in reply to ElisaFnord

    I have been troubled by this kind of problems since I have updated my Acrobat.When I convert some PDF files to image or word or other format,I can't find any new files at all.Then I found that there is some file damage during the update.Finally I reinstall the software,then it works again.Maybe you are in the same case.[product link removed by moderator]

     
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  • Currently Being Moderated
    Jul 11, 2013 7:32 AM   in reply to ElisaFnord

    I have had the same issue but with Acrobat 7 standard.  No error message is displayed however no file appears when trying to save a pdf as JPG  or other imgae formats.  Repairing and re-installing has not helped.  Did you make any progress with this issue?

     

    Strangely if a different user logs onto the same machine they can do this with no problems.  I have tried to find something in the users profile which could be causing this but with no sucess.

     
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