Using Acrobat X Pro, version 10.1.7. After the most recent update, I can no longer crop a PDF file and save it in any image format. The options are there, but when I select File > Save As > Image > PNG (or JPG or any other image format) and enter the filename/location, no new file is created.
This is about to become an emergency, since a big annual production project uses images from PDF files as illustrations in other documents.
Follow-up: I tested a co-worker's Acrobat both before and after loading 10.1.7, and it worked both times. So it is only my installation that's corrupted. I'll try a repair, and if that fails, a reinstall.
I have been troubled by this kind of problems since I have updated my Acrobat.When I convert some PDF files to image or word or other format,I can't find any new files at all.Then I found that there is some file damage during the update.Finally I reinstall the software,then it works again.Maybe you are in the same case.[product link removed by moderator]
I have had the same issue but with Acrobat 7 standard. No error message is displayed however no file appears when trying to save a pdf as JPG or other imgae formats. Repairing and re-installing has not helped. Did you make any progress with this issue?
Strangely if a different user logs onto the same machine they can do this with no problems. I have tried to find something in the users profile which could be causing this but with no sucess.