I have seen some similar posts (all non-current) to the one I am writing however, my issues are not solved by the solutions posted in previous discussions.
My problem is that when I am exporting an IND file to PDF, when I open the PDF all of my background images are missing. In most examples this is a full page black box. But since testing this problem I have encountered the same issue with any colour and some photographs.
I am working in CS5.5, with all software up to date (version 7.5.3)
I have tested this in new documents and old documents that previously would have exported the background.
These items are not on master pages. I have tested this on brand spankin new pages and existing ones (with and without any elements on master pages)
I have tested the boxes with and without transparency.
There is no issue with overprint or the overprint preview check box.
I have tried saving the file as an .IDML and reopening to see if it will 'debug' the file. I have exported the PDF as every kind of option. I have restarted the computer and the program several times. I have checked for new updates.
The only way that I have 'cracked' this issue so far is to break the one large background image into at least 3 overlapping solid boxes. It seems that you cant have any box overlap more than 2 page boundaries.
Is anyone else having this problem or any other advice on what to try.
I have seen this issue before, it's usually when you have 2 different master page types beside each other.
In the Pages Panel are the spreads involved both from the same Master Page? Have you applied Master A to 1 page and Master B to the other page?
Does Master A or Master B have anything on the pages that overlap the spines?
The only way I could fix an issue like this was to use 2 separate frames and to butt them against the spine of the spread so that there was no break between the colour blocks.
Can you show us some screen caps of the layout? You say you cannot span more than two pages, but I'm not sure what you are trying to do. Are you viewing in Acrobat or Reader, or some other vieer like Mac Preview?
The document in question is 1) not using master pages and 2) not using spreads. Its a single page A4 document.
Sorry I am not trying to span two pages. My comment was that the graphic box seems to glitch when it touches more than 2 boundaries of the page ie left right top bottom.
I am using the full creative suite CS5.5, no hacks, no substitute programs.
I have attached a few screen captures.
Sample file in indesign:
Screen capture when exported to PDF:
split the background box into 2 (i have used 2 blacks so you can see the boundary). Export to PDF:
Second example - black background with photo over top. In indesign:
Exported to PDF:
I read a few discussion posts about people having this issue over spreads and or master pages. However I find it strange that this issue is occuring on a single page with no elements on a master page.
Also the strange part is that this file has been exported in the past and had no issue with the exact same components showing up perfectly fine in Acrobat.
No not a new user, actually an Indesign ACE.
File example one is a document resaved from a file created at least a year or more back. I was using an old presentation document to make a new presentation.
File example two is a brand new document, IND file originally sent from client to me to 'make pretty' for them. Their file was saved down as an .IDML for me.
I mean make a new user on the computer. You don't need to download or reinstall anything to do that. I'm a Windows guy, but I'm pretty sure if you go to Users on the mac you can click the + button or something similar, add a new user, then re-boot and log in with that user.
I'm about to leave for the better part of the day, but if the new user works, re-boot again into the old user, reset the prefs (see Replace Your Preferences) and delete the addtional files/folders you frind from the list at Adobe Forums: InDesign crashes at startup. Many, if not all of these may be hidden files, depending on the version of OS X, so if you don't know how to show hidden files, see Access hidden user library files | Mac OS 10.7 Lion
If the new user doesn't work either, we need to dig deeper.
Thanks for the help. I really thought that it would of solved the issue.
I have spent the morning deleting preferences, deleting caches etc (from the list in the links) and restarting computer < multiple times of each.
Only interesting point/fact is that out of all the preference to delete the one ~/Library/Application Support/Adobe/Adobe InDesign CS5.5 doesnt exsist. This is not in the folder.
I haven't even bothered testing on the old offending documents. Creating a brand new file in IND and just putting one big black box on page > export to PDF and still disappears.
I am about to try reinstalling IND, however I thought I would give you an update on where I was at.
Thanks for the help,
Hi, Just an update.
I uninstalled and reinstalled Indesign as an individual program > didnt fix it.
Then I did a complete uninstall of the CS5.5 Suite - all programs and have reinstalled. This seems to have fixed the issue in my test file. Hopefully it stays that way.
If it persists follow these steps http://www.adobe.com/support/contact/cscleanertool.html
Check the Accessibility settings under Edit>Preferences. I had this same problem come up and I finally solved it when I noticed that the "Replace Document Colors" checkbox was checked in the Accessibility settings. Once I unchecked that setting, my background color started displaying. (I had changed that setting a little while back trying to figure out how to eliminate the transparency checkbox pattern that was showing up in my PDFs and I forgot to change it back.)
Here is an image that shows a slice of my document before unchecking the "Replace Document Colors" box, and after. You can see that the blue background on the left appears when the box is unchecked:
So the issue, at least in my case, seems to be specific to whatever the settings are within each users installation of Adobe Acrobat.