Revel told me I needed to re-sign in for security purposes. It also told me to re-click the link in the email I received when I started Revel a couple months ago. I did both. Revel then reset my account and deleted my photos. My libraries are empty. How can I get back to where I was last week? thanks!
Yes, I uploaded hundreds of photos previously. I never used Photoshop.com. I uploaded all of the photos from my computer. That was a few months ago. And last week Revel prompted me to re-sign in and re- click the link I had been emailed. My account appears to have reset. Can I go back to where I was? Thx
Sent from my iPhone
You uploaded files directly to Revel from your computer, right? (not to Elements organizer?) Were you logged in on one account and then when logged in again, did you use another adobeid (email)?
Do you have more than one email that I can check? Revel does not delete your photos unless you specifically ask to delete them. My best guess is that somehow you were logged in on one account (email) and then when you logged in that you ended up in a different account. I'm happy to check any accounts for you.
The account you have using this email was just created 7/1/13, so I am wondering if you were logged in under a different email when your wife loaded many files into Revel several months ago.