Hi I tried to import a wmv file to the project as i do everyday with Premier CS5.5. I got a half screen black!! Is anyone know the reason for that? Thanks!!!
Can you liase with the dev team and help bring this to Microsoft's attention so we can get a real fix for the issue?
I am a software engineer and would be happy to provide more speicific information about the issue to anyone who will listen.
I'm on the dev team (quality engineer) and of my colleagues is already pursuing efforts to contact Microsoft directly on this matter. Our communication with other companies like Microsoft is generally under NDA, so we may not be able to report anything here, unless of course Microsoft has already made a public statement.
We'll let you know if we need more info. Thanks for the offer.
Great! After struggling for 6 hours to figure out what was wrong I finally Googled for an answer.
Thanks guys, this was just what I needed.
Went in and deleted the update causing the problem....situation SOLVED!
It appears that Microsoft has issued the fixed update:
See the "Update FAQ" section:
"Why was this bulletin revised on August 13, 2013?
Microsoft revised this bulletin to rerelease the 2803821 update for Windows 7 and Windows Server 2008 R2.
The rereleased update addresses an application compatibility issue in which WMV encoded video could fail to properly render during playback. Windows 7 and Windows Server 2008 R2 customers should install the rereleased update."