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dy14
Currently Being Moderated

CS6 64-bit Bridge crashes on opening

Jul 11, 2013 6:56 AM

Tags: #error #bridge #cs6 #64bits_cs6

New install on a Windows 7 professional machine, using direct download from Adobe.  I have Photoshop CS5 which I left alone and installed CS6 as new.

 

Photoshop CS6 64bit launches OK but when I select Browse in Bridge I got an appcrash.  I applied the Bridge 64bit update and get the same crash:

 

Problem Event Name: APPCRASH

Application Name: Bridge.exe

Application Version: 5.0.1.23

Application Timestamp: 505aad8f

Fault Module Name: Bridge.exe

Fault Module Version: 5.0.1.23

Fault Module Timestamp: 505aad8f

Exception Code: c0000005

Exception Offset: 0000000000382eca

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional Information 1: 7af2

Additional Information 2: 7af2d3f7c9fd605d14593b6d9bf7b62e

Additional Information 3: a687

Additional Information 4: a687793695250e8a335338b274741d25

 

The same happens if I open Bridge 64 directly.

 

If I try holding CTRL down, i get the preferences window but clicking any combination of  the three options and  continuing gives exactly the same error. 



I've searched for solutions and see that this complaint has been going for some considerable time..

 

What do i do?

 
Replies
  • Currently Being Moderated
    Jul 11, 2013 7:15 AM   in reply to dy14

    Did you install PS as a defalult installation on drive C, or did you install with user options?

     

    Did you move any install files after installation?

     

    Early on this was a problem when user moved Temp file off of drive C.  But that was fixed in later versions.  In PS go to help/updates and update to recent versions.

     
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  • Currently Being Moderated
    Jul 11, 2013 9:13 AM   in reply to dy14

    This is confusing.  Do you get same result if you launch from PS?

     

    Don't fall into trap of unistalling CS5, there should be no conflict.  But do open Task Manager and click on Processes TAb.  Check for any instance of Bridge.exe.  If found close.  CS5 Bridge may be running in background, although this should not cause crash.

     

    I assume CS5 Bridge works normally?

     
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  • Currently Being Moderated
    Jul 13, 2013 8:10 AM   in reply to dy14

    This seems really odd.  Normally uninstall and reinstall is not my recomendation, but in this case don't know what is left.  May be an installation problem.

     
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