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WebHelp Bold Formatting Display Different in IE 9 Display

Jul 11, 2013 9:32 AM

Tags: #webhelp

We are displaying generated WebHelp system in an IE 9 browser, so different than before when our system ran in IE 7.  We are using RH 8. In IE 7 browser, bold formatting displayed as expected as it appeared in the project and our system.  But our system to which the WebHelp is integrated is now running in an IE 9 or IE 10 browser. 

 

But now the bolding of words displays differently in IE 9 browser, depending on whether the HTML code is "<p style="font-weight: bold;">" [followed by a <span style="font-weight: normal;"> further in the paragraph], OR "<p><span style="font-weight: bold;">".  It is a noticeable difference - with the font-size appearing larger.

 

In the project, for example, the HTML code is:

 

<p><span style="font-weight: bold;">Threshold</span> - The criteria associated

with the alert message. </p>

 

<p style="font-weight: bold;">Request Date - <span style="font-weight: normal;">The

date and time when the alert request was added to the queue.</span></p>

<p style="font-weight: bold;">Scheduled Date - <span style="font-weight: normal;">The

date and time when the alert request will be processed</span><span style="font-weight: normal;">&#160;</span>

 

BoldFormatDisplayProblem.jpg

In the generated WebHelp topic displayed in IE 9 browser, I did a View Source on the topic to troubleshoot.  What I see that's different is that somehow an additional "<b>" tag got added to the bolded text that was formatted with "<p><span style="font-weight: bold;">.  So the View Source now looks like this:

 

 

<p><span style="font-weight: bold;"><b>Threshold</b></span>

 

- The criteria associated with the alert message.

</p>

 

 

 

 

 

   

< p style="font-weight: bold;">Request Date - <span style="font-weight: normal;">The

 

date and time when the alert request was added to the queue.</span></p>

 

 

 

 

 

 

 

Somehow this discrepancy in the HTML coding of the bold formatting got resolved correctly in IE prior to IE 9.  As you can imagine, to correct this manually throughout a Help project with hundreds of topics would take an enormous effort on my part. The correct display is formatted with the <p> tag containing the style attribute of bold.



As suggested in other threads, I checked my CSS, and the <p> tag has "font-weight=normal".  So, as far as I can tell, it's not the stylesheet - though I would love a global solution like that.  Also, the same bolding issue is happening on text within paragraphs.



 

So, I'm desperate here!!  Please help with any solutions, as soon as you can.

 
Replies
  • Currently Being Moderated
    Jul 21, 2013 7:43 AM   in reply to Freespirit-ST

    There was a problem where bold text appeared as what was described as superbold. Perhaps the fix for that in RH10 is what has fixed your problem.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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