So I downloaded a trial version of CS6. Loved it and signed up after a few days for CC.
Downloaded the CC manager and installed that ok.
But here's the problem; my version is stil CS6. I can't get access to the CC version - it doesn't show up on the list of programs in CC manager.
Ok, figured I would uninstall CS6, uninstall CC manager and start over.
That didn't work.
So I went through Adobe support. They took control of my PC (Win 7) and unsinstalled CS6, ditto CC Manager, and reinstalled.
Then the technician did the same again but this time ran a little utility which I think was called CC cleaner.
So then they gave me a case number (184439 866) and promised that a senior technician would call next day in UK business hours. And they did - well almost. The call came at 6-00 as I was just about to leave for the day. Said they would call again in business hours.
Since then, nothing.... tumbleweed! A ghostly silence from Adobe. Got hold of support again, they identified the ticket and in effect just told me to be patient and someone would call. But nothing.... all quiet.
This is the first time I've had to contact Adobe for support, is this typical? I'm only trying to use the correct program that I've signed up for. Not too difficult, is it?
It must be at least two weeks now - maybe three. And the credit card I used for CC is about to expire - I'm thinking of letting it expire and not updating the billing info and saying bye bye.
Last throw of the dice... anyone out there can help? Please....
Sorry to hear about the installation issues. This experience certainly isn't typical, from my experience, but let's see if we can get things working right now.
The typical installation experience goes something like this:
Can you run through these steps and let me know at which point things fall apart. If you install the Creative Cloud Setup tool, but it doesn't launch automatically, can you try to launch it manually and let me know the results?
edit: You can also find the direct download links for the Adobe installers by visiting http://prodesigntools.com/adobe-cc-direct-download-links.html This is not officially supported, but if there's a problem with the CC Setup tool, then this may let us work around for now and get Audition installed.
Wait - Are you running a 64-bit edition of Windows? Audition is a 64-bit application with this release, and applications which cannot run on the OS will not be displayed in the installer tool. I notice that After Effects is also missing from the available applications list in your screenshot, which leads me to believe this may be the situation.