installation of Technical Communications Suite components fail

[RoxanneM]

I've migrated from a laptop with Windows XP to a Windows 7 64 bit laptop. Post migration I re-installed Technical Communications Suite 4. During the installation I get an error that Presenter failed to install because PPT 32 bit is not present. Additionally, Captivate cannot create swf files. Please help resolve these issues.

[MichaelKazlow]

What version of TCS? What version of Office?

[RoxanneM]

I'm using TCS 4 with Office 2003. Upgrading office is currently not an option.

[Jeff_Coatsworth]

Did you have local admin rights when you installed TCS4? You may need to uninstall & reinstall it again. If the problem persists, give Adobe Support a call - it's usually a free call for installtion issues.

[RoxanneM]

At this point I don't recall if I had full admin rights or not. My user is a member of the Admiinistrators Group currently, but don't know whether that was the case at install time. I'll try calling and see if I can get some guidance. Thanks for the suggestion.

[RoxanneM · Accepted solution]

Alisha in Adobe support was able to resolve the problem:

• Browse to the following location and open the file mentioned : C:\Program Files (x86)\Adobe\Adobe Captivate 6\AdobeCaptivate.ini
• Add the following tag to the file : Use32BitJVMForPublish = 1 (as shown in the image below)

Also, do the same to the file in the following location : C:\Program Files\Adobe\Adobe Captivate 6 x64\AdobeCaptivate.ini.

This seems to have worked.