Skip navigation
MM JJ SS
Currently Being Moderated

Importing .wmv format only shows bottom half

Jul 14, 2013 1:35 AM

When importing .wmv format into ADOBE only the bottom half is displayed.  This does not happen with any other format.  I have been using this software for years on this PC and it never gave this problem.  It just suddenly changed.  I have uninstalled and installed, but still get the same problem.

 

For example if I create a slide show in ADOBE Photoshop and import into Elements, it gives the problem.

 

Could you please assist?

 

Thank you

 
Replies
  • Currently Being Moderated
    Jul 14, 2013 5:54 AM   in reply to MM JJ SS

    You have been bitten by a MS Windows Update bug.

     

    Please see the Announcement at the top of the main forum page, for details, or see this article: http://forums.adobe.com/thread/1251905?tstart=0

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 14, 2013 6:18 AM   in reply to MM JJ SS
     
    |
    Mark as:
  • Currently Being Moderated
    Jul 14, 2013 7:23 AM   in reply to MM JJ SS

    MM JJ SS

     

    Just be on alert.

     

    I have found that deleting that kb file is not "forever".

     

    On July 12, 2013 I deleted the kb2803821 (for Windows 7) to get rid of the 1/2 wmv display in Premiere Elements 11. Took care of the issue nicely. Now this morning July 14, 2013 I find that kb and the issue back again. So, deleted that kb again. Everything back to normal for the moment.

     

    I thought that I had set the Windows Updates to notify me when these updates arrived, but I do not see that happening. Need to figure out whys.

     

    ATR

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 13, 2013 4:32 PM   in reply to MM JJ SS

    It appears that Microsoft has issued the fixed update:

    https://technet.microsoft.com/en-us/security/bulletin/ms13-057

     

    See the "Update FAQ" section:

    "Why was this bulletin revised on August 13, 2013?

    Microsoft revised this bulletin to rerelease the 2803821 update for Windows 7 and Windows Server 2008 R2.

     

    The rereleased update addresses an application compatibility issue in which WMV encoded video could fail to properly render during playback. Windows 7 and Windows Server 2008 R2 customers should install the rereleased update."

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 13, 2013 4:48 PM   in reply to Todd_Kopriva

    Todd,

     

    Thank you for that info.

     

    A user had posted of the fix, and at least one other user has downloaded and installed it. So far, things seem to be working well.

     

    Nice to see you in these environs too. Looks like you have been busy today.

     

    Appreciated,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 13, 2013 6:45 PM   in reply to Todd_Kopriva

    Todd_Kopriva

     

    Please see

    http://forums.adobe.com/thread/1264554?tstart=0

     

    Today oldevhs was the first to let us know about Microsoft's correction related to the 1/2 wmv display/Windows Update kb.

     

    I had previously found and hide the offending Windows Update kb.

     

    Today all I did after seeing oldevhs' thread post was to approve the download and install of the recent Windows Updates which included KB2803821, checked for the problem in Premiere Elements, and found it gone.

     

    ATR

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points