When importing .wmv format into ADOBE only the bottom half is displayed. This does not happen with any other format. I have been using this software for years on this PC and it never gave this problem. It just suddenly changed. I have uninstalled and installed, but still get the same problem.
For example if I create a slide show in ADOBE Photoshop and import into Elements, it gives the problem.
Could you please assist?
You have been bitten by a MS Windows Update bug.
Please see the Announcement at the top of the main forum page, for details, or see this article: http://forums.adobe.com/thread/1251905?tstart=0
Per the announcement at the top of the forum.
MM JJ SS
Just be on alert.
I have found that deleting that kb file is not "forever".
On July 12, 2013 I deleted the kb2803821 (for Windows 7) to get rid of the 1/2 wmv display in Premiere Elements 11. Took care of the issue nicely. Now this morning July 14, 2013 I find that kb and the issue back again. So, deleted that kb again. Everything back to normal for the moment.
I thought that I had set the Windows Updates to notify me when these updates arrived, but I do not see that happening. Need to figure out whys.
It appears that Microsoft has issued the fixed update:
See the "Update FAQ" section:
"Why was this bulletin revised on August 13, 2013?
Microsoft revised this bulletin to rerelease the 2803821 update for Windows 7 and Windows Server 2008 R2.
The rereleased update addresses an application compatibility issue in which WMV encoded video could fail to properly render during playback. Windows 7 and Windows Server 2008 R2 customers should install the rereleased update."
Thank you for that info.
A user had posted of the fix, and at least one other user has downloaded and installed it. So far, things seem to be working well.
Nice to see you in these environs too. Looks like you have been busy today.
Today oldevhs was the first to let us know about Microsoft's correction related to the 1/2 wmv display/Windows Update kb.
I had previously found and hide the offending Windows Update kb.
Today all I did after seeing oldevhs' thread post was to approve the download and install of the recent Windows Updates which included KB2803821, checked for the problem in Premiere Elements, and found it gone.