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Jokuc
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Can't install Reader "Already installed"

Jul 15, 2013 4:45 PM

Tags: #remove #files #reader #can't_be_installed

So I had a problem with Reader where it gave me an error message saying ReaderSomething.msi (I don't really remember the name) could not be found. So I tried to uninstall reader to then install it again. Though when I tried to uninstall, some files did not want to be removed, in the folder C:\Program Files (x86)\Adobe\Reader 11.0\Resource\CMap\  Identity-H and Identity-V. I tried to remove them myself, but for some reason they, or the map Reader 11.0 cannot be removed. I tried to re-install Reader by downloading the latest ver from the website, but when I tried to install it says that reader already is installed, but it isn't. This is very annoying. I have tried to remove every single reader file, including the ones in ProgramData. But still it says reader is already installed. A screenshot won't help, because it's just the installer that says Already installed

 

What do I do to make this work? I am using Windows 7 64-bit.

 
Replies
  • Currently Being Moderated
    Jul 15, 2013 5:41 PM   in reply to Jokuc
     
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    Jul 15, 2013 8:24 PM   in reply to Jokuc

    Why not try the Removal Tool that C F McBlob posted?

     
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  • Currently Being Moderated
    Jul 15, 2013 10:11 PM   in reply to Jokuc

    Ah, yes you did; sorry.

     

    Do you use the full installer from http://get.adobe.com/reader/enterprise/ ?

     

    One thing you could try is http://support.microsoft.com/mats/Program_Install_and_Uninstall

     
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    Jul 16, 2013 8:34 PM   in reply to Jokuc

    I have only one last idea: use SubInACL to either fix the permission for that entry, or delete it.

     

    What is the full key to that entry?

     
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    Jul 17, 2013 7:11 PM   in reply to Jokuc

    I was under the impression that you were unable to delete that key?  But if you can, I suggest that you create a System Restore Point before attempting to delete that key.

     

    Regarding SubInACL, that program needs an input script, e.g. instructions to add, or delete, or change permissions of a key.  But if you can delete the key from regedit, then you won't need SubInACL.

     
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    Jul 18, 2013 1:10 AM   in reply to Andymoller0

    What is this totally untelated post about iTunes?  Some sort of spam...?

     
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  • Currently Being Moderated
    Jul 18, 2013 9:16 PM   in reply to Jokuc

    I have created a little batch file that uses SubInACL to change the key's permissions, then use reg.exe to delete the key.

     

    Do the following

    • download and unzip the attached file into C:\Program Files (x86)\Windows Resource Kits\Tools
    • create a System Restore Point
    • double-click on the del_key.bat file to run it

     

    I have not tested that batch file, as I do not want to corrupt my current Reader installation.

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  • Currently Being Moderated
    Jul 21, 2013 5:03 PM   in reply to Jokuc

    You're welcome; glad it worked!

     

    And thanks for the improved batch script!

     
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