So I had a problem with Reader where it gave me an error message saying ReaderSomething.msi (I don't really remember the name) could not be found. So I tried to uninstall reader to then install it again. Though when I tried to uninstall, some files did not want to be removed, in the folder C:\Program Files (x86)\Adobe\Reader 11.0\Resource\CMap\ Identity-H and Identity-V. I tried to remove them myself, but for some reason they, or the map Reader 11.0 cannot be removed. I tried to re-install Reader by downloading the latest ver from the website, but when I tried to install it says that reader already is installed, but it isn't. This is very annoying. I have tried to remove every single reader file, including the ones in ProgramData. But still it says reader is already installed. A screenshot won't help, because it's just the installer that says ☑ Already installed
What do I do to make this work? I am using Windows 7 64-bit.
I have tried to delete some files from the registry, though it did not work. I have also tried with the cleaner but it did not work either. I just tried File Assasin, and it worked to delete everything properly (at least I think so, I can't find any traces)
Anyways, I still can't install it. I get an error message when I try to install.
"Error in installation of Adobe Reader
The key: UNKNOWN\Components\27BE807B28AA7BE3B80B8D54AB539CD3\68AB67CA7DA73501B 744BA0000000010 cannot be opened. Confirm that you have acces to the key or contact support."
Now what do I do?
I went to Components\27BE807B28AA7BE3B80B8D54AB539CD3\68AB67CA7DA73501B 744BA0000000010 in the registry, but when I pressed the folder \68AB67CA7DA73501B 744BA0000000010 it gave me an error message saying the file was corrupted. I tried to take ownership of the folder, but when I saved it it just said acces denied.
I found this, though it is not the same key as I have problems with. But I thought it might help you guys to help me, haha. http://www.okino.com/conv/changing_windows_registry_permissions.htm
I tried the other installer, but I still get the same error. When I tried with the microsoft tool, I could not pick Adobe Reader in the list since it is not installed, therefore I picked "not in the list" but it told me that everything is fine.
Any other suggestions?
I will try with that program. If it not works, should I just delete the key? What if I mess up the computer by doing that?
The key is
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer \UserData\S-1-5-18\Components\27BE807B28AA7BE3B80B8D54AB539CD3\68AB67C A7DA73501B744BA0000000010
I just installed the program, I went to C:\Program Files (x86)\Windows Resource Kits\Tools\ and opened subinacl.exe (I tried as an administrator too) but I just get a box that pops up and dissapears in less than a second. Ugh..
I just noticed now after a couple of tries to open the program that the box that pops up is a cmd window. But maybe the program is supposed to be like that, idk. I can't read what it says though, it's only visible for like 0.4 seconds.
I was under the impression that you were unable to delete that key? But if you can, I suggest that you create a System Restore Point before attempting to delete that key.
Regarding SubInACL, that program needs an input script, e.g. instructions to add, or delete, or change permissions of a key. But if you can delete the key from regedit, then you won't need SubInACL.
I have created a little batch file that uses SubInACL to change the key's permissions, then use reg.exe to delete the key.
Do the following
I have not tested that batch file, as I do not want to corrupt my current Reader installation.
A simple batch, well why didn't I think of that myself...
A slight edit of the file could work for future problems too..
@cd /d "%~dp0"
echo Please paste the full key path.
set /p key=
subinacl /subkeyreg %key% /setowner=users
subinacl /subkeyreg %key% /grant=users=F
subinacl /subkeyreg %key% /setowner=administrators
subinacl /subkeyreg %key% /grant=administrators=f
reg DELETE %key% /va /f
echo Key deleted.
Not sure if that would work though...
Anyways, thank you very much. The file deleted the key (though it's still shown in the registry, but who gives a damn) I could install Reader and it works perfectly!
And I must say, thanks again for the fast and great support!