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probandootra
Currently Being Moderated

Problem trying to Download Photoshop Trial

Jul 18, 2013 1:58 PM

Tags: #photoshop #trial

When i clic the button to download Photoshop Trial i receive a message saying that it must be downloaded in a computer. I am doing it on my computer (Dell Inspiron one2310 windows 7 Home Premium). I've seen in Internet someone that said the same from an aslo touchscreen computer, this case an HP.

 
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  • Currently Being Moderated
    Jul 18, 2013 5:46 PM   in reply to probandootra

    Try using a different browser.

     
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  • Currently Being Moderated
    Jul 24, 2013 6:32 PM   in reply to probandootra

    i am having the same problem - i just spent 2 hours trying to get tech help - they say they can't find a problem - i get 3 error messages after the program is 100% downloaded and then says it cannot finish the download. - the tech helpers can't help - they just send me back to the website.  i get this message -

    -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 3 error(s)    ----------- Payload: PDF Settings CC 12.0.0.0 {60EFC785-D926-447D-A079-C83D51ACD7EC} -----------  ERROR: Error 2203.Database: C:\Windows\Installer\25c8122.ipi. Cannot open database file. System error -2147287035.  ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 2203.Database: C:\Windows\Installer\25c8122.ipi. Cannot open database file. System error -2147287035.  ERROR: Third party payload installer AdobePDFSettings12-mul.msi failed with exit code: 1603 
     
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  • Currently Being Moderated
    Jul 24, 2013 6:37 PM   in reply to rgrstvr

    i am using a brand new windows 7 computer and having no similar problems with other programs.  I am investigating photoshop because my paintshop program that i have used for 20 years is not doing the job with my new computer.  I feel like the entire world is going to hell.

     
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  • Currently Being Moderated
    Jul 24, 2013 6:52 PM   in reply to probandootra

    Are you trying to download Creative Cloud or Creative Suite?  Try this alternate download

    CC: http://prodesigntools.com/adobe-cc-direct-download-links.html

    CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

     

    Make sure you follow the Very Important Instructions before proceeding to the actual download.

     
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  • Currently Being Moderated
    Jul 26, 2013 5:54 PM   in reply to Pat Willener

    I am still unable to download these programs. My computer just sits there and does nothing. HELP!

     
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  • kglad
    72,235 posts
    Jul 21, 2002
    Currently Being Moderated
    Jul 27, 2013 8:36 AM   in reply to tlittle79

    if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

     
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  • Currently Being Moderated
    Jul 30, 2013 10:09 AM   in reply to kglad

    Probandootra, what is the exact message you are getting? We don't detect whether you are downloading to "a computer" or a non-computer (whatever that may be... I don't think is it possible to download anything without the use of a computer).

     

    Rgrstvr, you are not getting the same behavior as the person who has posted here. You have successfully downloaded the product, which is further than Probandootra has gotten. You are having trouble with the installation process that comes afterward. Please find another forum post that more closely matches the behaviour you are encountering or create a new post. Be sure to include the text from the error (you have three reported, but you did not tell us what they were).

     
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  • Currently Being Moderated
    Nov 18, 2013 1:45 PM   in reply to probandootra

    Photoshop should work on a computer with a touchscreen monitor. Photoshop just treats it like a mouse click, it doesn't really see the difference. Please see: http://helpx.adobe.com/photoshop/kb/support-touch-screens-photoshop-cs 6.html

     

    Do you mean a tablet by "touchscreen computer" (such as iPad)? If so, that would be true.

     
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