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Premiere CC corrupt project files including auto-save

Jul 19, 2013 12:55 AM

Every single premiere cc project file I have including my auto-save prj files will not load. I get the error message "The Project Appears to be Damaged, it can not be opened". This is for all my Premiere CC Projects. I have uninstalled and reinstalled Premiere with no avail. Is there anything I can do in order to salvage these corrupt files and the work/effort associated with them?

 
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  • Currently Being Moderated
    Jul 19, 2013 2:29 AM   in reply to JenniferStern

    Auto save overwrite itself after so many times. So if the project is corrupt all the auto save get corrupt also over time.

    Did you save a copy to another drive after every edit session.

    These files do not overwrite and you have the oppertunity to go back a day or more without loosing too much work.

     

    How many projects are we talking about.

    Mac or windows.

     
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  • Currently Being Moderated
    Jul 19, 2013 2:36 AM   in reply to JenniferStern

    Please post one of your projects so that we can try loading it.

    Is there anything common to all your sequences--a particular clip, an effect or transition? What happens if you create a project, leave it completely empty of assets and sequences, save, close, and reload?

    If even the most basic sequence won't open, then one possiblity is that something's messed up in your preferences. To test this, try moving or renaming the "Profile-<username>" folder under Documents/Adobe/Premiere Pro/7.0.

     
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    Jul 19, 2013 8:59 PM   in reply to JenniferStern

    I've downloaded your project file and get the same result upon attempting to open it. Come Monday, I'll enter a bug report.

     
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    Jul 24, 2013 6:02 AM   in reply to JenniferStern

    same to me!! we have here the same problem and 2 huge projects seem not available any more and the intersting:

    WE ALSO USER THE WARP STABILIZER!!

     
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  • Currently Being Moderated
    Jul 24, 2013 6:26 AM   in reply to Joachim@Bewegtbild

    If you're on Mac, you can try Digital Rebellion's suite of tools that includes Project Repair, which can strip the Warp Stabilizer data from your project.  Keyframes too, which is another source of crashing/corruption, especially I've noticed on imported FCP7 projects.

     

    If you're on Windows, you could get somebody to run the tool for you, as Pr Projects are supposed to be cross-platform compatible.

     

    If you want to upload it and send me a link, I'll run it through Project Repair for you and send it back.  But, I don't hover on this list like some people.

     
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  • Currently Being Moderated
    Jul 24, 2013 7:04 AM   in reply to Jim Curtis

    hi jim. good idea, but didn't worked for me sadly. i've installed a trial version but the result is the same... :-(

     

    thanks anyway!

     
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    Jul 24, 2013 7:16 AM   in reply to Joachim@Bewegtbild

    Joachim, I'm getting the same failure on the project you sent me via PM.  It looks like it's loading, until I get the screen that says, "This project could not be loaded, it may be damaged or contain outdated elements."

     

    Hopefully, since an Adobe team member has acknowledged this is a repeatable issue, a fix is around the corner.

     

    So, I take it you don't have an Autosaved version that preceded the time you applied the Warp Stabilizer?

     

    For future reference, I usually do and suggest a Save As every day, or with every significant change, and increment my Project name - sort of like a manual version of Increment and Save that Ae and other apps have.  That way, if I get in this kind of a bind, I have a working previous version.

     

    Sorry this didn't work for you.

     

    Jim

     
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  • Currently Being Moderated
    Jul 25, 2013 3:13 PM   in reply to JenniferStern

    Jennifer & Joachim: I have been unable to reproduce this issue with a project that I created from scratch. So some additional info will help.

    1. Are these projects that you created in CC, or do they date back to an earlier version?
    2. If they're from CC, have you tried creating a project, leaving it completely empty of assets and sequences, then saving, closing, and reloading?
    3. If an empty project opens, then please try adding a few clips to a sequence without Warp Stabilizer or any other effect. Save/close/load.
    4. And if that works, then apply Warp Stabilizer and try again.
    5. If you're working with older projects converted to CC, please try with a new CC project.

     

    Also, please report the specifications for your computer. This page list info that helps us troubleshoot:  http://forums.adobe.com/message/4200840#4200840

     
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  • Currently Being Moderated
    Jul 26, 2013 11:34 AM   in reply to Mark Mapes

    Update: A developer has investigated the project you provided, Jennifer, but was not able to find anything illuminating. So the only way we'll be able to nail this is to isolate a set of steps to create a project that turns out corrupt. The questions in my prior post should be a good start toward isolating a repro case.

     
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  • Currently Being Moderated
    Jul 26, 2013 11:57 AM   in reply to Mark Mapes

    I'm also curious, since this thread began sometime around the release of the Dynamic Link 7.01 update (not to be confused with the Premiere Pro CC 7.01 update).  Have you applied that update, and if so, was it working before that update?

     

    I only first noticed the DL7.01 update on Monday, July 22 (I think), so maybe this isn't the issue.  I have not installed that update, yet, so I'd be willing to give your project a try... as long as it won't corrupt all of my other projects...

     
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  • Currently Being Moderated
    Jul 26, 2013 12:47 PM   in reply to JenniferStern

    I mean Dynamic Linking has been error-prone in CC—hence the DL bug fix release—but I don't know that this issue sounds like it's related.  Had you installed the DL update before things started going wrong?

     

    Another activity that I keep noticing as a common denominator for a few other bugs is having started a project in CS6 and then trying to finish the project in CC.  This seems to be the determining factor in whether broken CC Multicam Sequences can be fixed with the PPr7.01 patch, or not, as well as a few other issues I've seen here and there in these forums.

     
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  • Currently Being Moderated
    Jul 26, 2013 2:47 PM   in reply to JenniferStern

    Originally this project was started in CS6

     

    That has caused many a problem.  The recommendation is to only work on new projects in the new version.

     
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  • Currently Being Moderated
    Jan 10, 2014 5:36 PM   in reply to JenniferStern

    How can Adobe even call this a professional product! A product that we pay so much per month and then it stabs us in the back! Seriously?

    We edited a project for last 2 weeks and we were about to do an export - then adobe crashes. Sorry a serious error has occured. After that the project and all autosaves were corrupt

     

     

    Adobe if you dont step up your game soon and resolve these issues then I will get our lawyers and sue you for the time and money you have completely wasted not to mention the loss of clients as a direct result to us not delivering on time. You better resolve this and come up with a fix for this corruption. If you dont take all of our project files and fix them and give us back a file that will work then I will go to the next step and I am serious!

     

    I don't want to talk to your tech support who will waste my time

    I don't want the blame to be put on somehting i did wrong.

    You need to sell software that works.

     

    What is your answer to this?

    Also if you dont resolve this our entire company is dropping your software for good!

     
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  • Currently Being Moderated
    Jan 10, 2014 5:44 PM   in reply to EXL Films

    Hi EXL films,

    Which version of Premiere Pro are you running? This should not be happening as of Premiere Pro CC 7.1, and later.

     

    See Editing Finesse Enhancements-Auto Save Enhancements

     

    "When you specify auto-save to occur at regular intervals, Premiere Pro auto-saves a project on detecting changes to the project file.


    The auto-save occurs irrespective of whether you manually save the changes to the project or not. Earlier, Premiere Pro would not execute auto-save if you manually saved within the interval setting.

    If the system goes idle for a period beyond the interval setting, Premiere Pro forces an auto-save."

     

    Hope that helps.

    Thanks,

    Kevin

     
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  • Currently Being Moderated
    Jan 11, 2014 9:28 AM   in reply to EXL Films

    What is your answer to this?

     

    I'm just a user like you.  My answer is a new feature for PP.  Please add your voice.

     

    http://forums.adobe.com/thread/1369232?tstart=0

     
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  • Currently Being Moderated
    Jan 11, 2014 11:24 AM   in reply to Jim Simon

    Thanks for lending an ear to the problem.  Do any proposed solutions (from Adobe or third parties) address actually repairing the already-corrupted files out there? Or does anyone know more specifics--e.g., why there might not be a standard method for repairing them, if that's the case?

     

    I ended up with a slew of  corrupt projects when transitioning to Premiere CS6 a while ago.  Most of them had a non-corrupted autosaved version, but a so-far-unrecoverable project is currently hijacking my production schedule:

     

    -The project was partly edited in CS5.5, and was corrupted after some editing in CS6

    -It involved  dynamic linking, but no colorista or warp stabilizer

    -No working alternate/autosaved versions available

    -Tried importing into Premiere CS5, 5.5, 6 & AE CS6

    -Tried Pro Maintenance Tools "Project Repair" (2.0.17)

     

    Everything still leads to the same message from Premiere (CS6.0.2): "The project could not be loaded, it may be damaged or contain outdated elements."

     

    ...So I'm not sure if it's better to just rebuild the final cut (using an h264/compressed export of a previous cut,  all footage/pieces, and all of my next 48+ waking hours), or  go snark-hunting through 229,209 lines of XML.  If any Adobe developers (or anyone out there) would like another corrupted  .prproj file to muck with, it's up here:

     

    http://drive.google.com/file/d/0B8JJBlMEniKKQ2hzWlR5ajNWaXM

     

    I [now] understand the "problems happen when projects go back and forth between CS5/5.5/6," but if nothing else, it would satisfy my morbid curiosity to get a genuine autopsy report on this project file from someone who knows what they're looking at.  If possible.

     

    Fow now, I'm in the same boat with EXL Films. SOS...

    Take care

    -kate

     
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  • Currently Being Moderated
    Jan 12, 2014 5:24 PM   in reply to Kate Webbink

    Do any proposed solutions (from Adobe or third parties) address actually repairing the already-corrupted files out there?

     

    The only one I know of is XML Wrench.

     

    It doesn't necessarily fix a corrupt project, it just corrects any XML markup issues.  Resolving those may or may not actually get the project working.

     
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  • Currently Being Moderated
    Jan 13, 2014 9:51 PM   in reply to Jim Simon

    Thanks, Jim--I've checked through the XML in ExtendScript (couldn't get XML Wrench on a Mac), but always get the same "damaged/outdated" message when trying to open the project again in Premiere.  (If XML Wrench has some spiffy built-in debugging thing, I'll [try to] try it, but beyond unclosed tags/basic errors, I'm not really sure what I'm supposed to be looking for in there.)

     

    As it is, I ended up just manually reconstructing the main sequence I needed by  laying the footage  over a fine cut export.  I'm tempted to think that another sequence or two from the corrupt project would be salvageable, though, if I could clean up the XML.  ...so the file's still up there in case someone on the Adobe side/anyone more familiar with  .prproj file structures is insanely bored and wants  another case study to dig around in...

     
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  • Currently Being Moderated
    Jan 13, 2014 11:07 PM   in reply to Kate Webbink

    Sorry to hear that you're having such problems.

    One thing worth trying in CC:

    1. Create a new project
    2. in Media Browser, go to the old project. When you double-click it, you'll be able to see all the contents--sequences, bins, assets...
    3. try importing your sequences one by one. (I recommend saving after every successful import.)

     

    In this way, you can sometimes access most or all of the edited content in a project that cannot be opened on its own.

     
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    Jan 14, 2014 11:08 AM   in reply to EXL Films

    I am interested to know from any of you who are experiencing "corrupt project files" ...if the manual backups you do... also get corrupted and wont load.

     

    That would worrry me.

     

     

    I do regular Copy Project Backups at various stages in my edit.  Numbered Backup iterations.

     

    My theory is that I am copying an un corrupted project and one that  has loaded o that point..

     

    Should the project fail to load one day...I can fall back to first one of these that "works"

     

    Minimising my loss..

     

    FWIW. I have auto save turned off.... and I have never had to resort to using a manual backup.

     

    Be interesting if anyone can discover  the reason(s) why projects get occasionally get corrupted though.

     
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  • Currently Being Moderated
    Feb 5, 2014 2:54 PM   in reply to Mark Mapes

    Thank you so much!  The Media Browser work-around did the trick.

     
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  • Currently Being Moderated
    Apr 3, 2014 8:24 PM   in reply to Mark Mapes

    Mark same issues here with a corrupt CC project file.  Accept, when trying the media browser method, still no success, any suggestions?  The file starts to load in the media browser, then nothing shows up.

     
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  • Currently Being Moderated
    Apr 11, 2014 2:24 AM   in reply to JenniferStern

    Hi Guys.

    Tried al of the above. Updated it yesterday.

     

    1.Reinstalled premiere cc

    2. Opened autosave files. (sometimes work then don't work )

    3. Open in a new timeline through media browser

     

    When I was able to open old autosaves the playback is choppy but plays until I render.

    Then everything starts over again.

     

    error opening file etc.

     

    I have a deadline and really need to open my files....

    Any help would be apreciated.

     

    Thanks

     
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  • Currently Being Moderated
    Apr 11, 2014 6:56 AM   in reply to mikeveldstra

    I have a similar issue where I can acutally open my project and edit but when I render or export it crashes or just sits at 0%. Doesnt do me any good when I cant get the edit out of software.

     

    Tried copy and pasting into a new project, replacing all the media on my RAID with the field originals, XMLs, changing sequence settings, etc.

     

    Also while editing it will work for a bit then no video or audio playback then a total freeze.

     

    Any help would be apreciated.

     
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