Skip navigation
Currently Being Moderated

program hung up 'loading' preferences

Jul 20, 2013 2:43 PM

I just bought elements11, installed it and imported photos from folders, when i wanted to check/change preferences the program hung up 'loading' . my computer meets system requirments according to the box. any help would be appreciated.

  • Currently Being Moderated
    Jul 20, 2013 3:53 PM   in reply to catsclaws101

    Is it done importing? You won't be able to do much till it is.

    Mark as:
  • Currently Being Moderated
    Jul 21, 2013 5:10 PM   in reply to catsclaws101

    Is it the editor, the organizer, or the welcome screen that is hung up, and which operating system?

    Mark as:
  • Currently Being Moderated
    Jul 22, 2013 8:28 AM   in reply to catsclaws101

    Yes, that's what I meant. How are you launching the organizer? If you have the welcome screen set to automatically launch organizer, instead try going into the program files or program files(x86) for 64-bit systems>Adobe and finding the actual organizer .exe file (it will be labeled "application" for the file type in windows 7) and try creating a desktop shortcut and using that to launch the organizer. Does that work any better?

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points