my system disk crashed and I was therefore unable to de-activate my copy of Photsoshop Elements v9. How do I get my Adobe record of my installs of version 9 decremented by one (there is a copy on my wife's notebook) so that I can re-activate on my new system disk?
You need to contact activation support:
Most times you can start a chat session right from that window and get it resolved right there.
Thx for the link Barbara ... the only problem is that the only option in the relevant section, "Deactivation problems - Can't access your previous computer?" is to Click the "Chat Now button below" - unfortunately the "Chat Button" is not enabled and I cannot connect to a live agent.
Any other suggestions on how to overcome this?
Have tried to connect via the chat button from 9am until 2am UK time with no success. Is there an email for support? Clicking on "Contact" just seems to take me round in circles with no resolution.
Any other options?
The chat button should work. If not try another browser and/or disable your popup blocker and similar “helpful” browser addons, at least temporarily. A chat window usually automatically pops up when I’m hanging around some of the FAQ and troubleshooting pages on the US version of the Adobe website, at least.
already tried another browser + disabling popup blocker with no success.
I'm running on a temporary sys disk until I get a replacement SSD drive from the manufacturer so my system is not as "clamped" down as I would normally have it so I don't understand why I can't connect unless it's because I'm in the UK and the chat service is in the USA. I've noticed that when I am on the activation support page or this forum that the world map icon at the bottom of the page is the USA and if I change to UK that takes me to the UK home page. I then work my way back to either page and the world icon has reverted to the USA?
It's all India, so I really don't think that makes any difference. Certainly people in many countries that aren't the US have been successful with that link, so it must be something in your configuration, I'm afraid.
Well, there's a phone number in the US, but I don't know about the UK, sorry. You could try the main UK support number, I suppose, but I don't know how much use they'd be at getting you over to activation.
ssprengel thx for the prod ... don't know why I didn't notice my wife's notebook resting only 1 foot away and, of course, was able to connect to support immediately ..... they were very efficient and sorted in minutes .... so thx again for taking the trouble to respond.