I have been working with Encore cs5.1 for several month now. Over the weekend I converted a 2 hour hd project from Premiere to a dvd in Encore - it took 10 hours (underpowered laptop). Now Encore freezes when I try to open or send a project from Premiere. Do I need to uninstall and reinstall Encore?
>converted a 2 hour hd project from Premiere to a dvd in Encore
Dynamic link has caused problems for other people... export from PPro as MPEG2 DVD and import the 2 files (video and audio) in Encore for authoring
Also be sure you do this... http://forums.adobe.com/thread/969395
First, see if you can open Encore without sending anything from Premiere or opening any project.
Also, make sure you don't have a blank disk in the drive.
Then, try resetting preferences before you reinstall. For Windows, hold down Ctrl + Shift while Encore starts. I believe that Encore does not open at that point, but this deletes the preferences file. Then open Encore normally. For Mac, drag the preferences file to the trash and restart Encore.
Edit: John was faster! I got slowed down looking for documentation on the preferred methods for resetting Encore preferences. They are actually a bit hard to find.
Have already tried opening directly, no go. No disk in drive. And, the preference idea didn't work in this case. I did notice that Encore freezes up when it is in the middle of loading Quicktime... not sure if there is a connection. I will try John's angle next.
Thanks and if you have any other ideas, I'm all ears.
Sorry to take so long... You are correct, I cannot get to the NewProject/Open Project window even without a project.
My Quicktime version is 184.108.40.206 and my OS is Windows 7. Again, this is the first time this has happened. Your comments are greatly appreciated.
There's a history of QT versions breaking things but this one is not new, I assume you've had it one your system for a while with things working, and I see very little in searches about it causing problems.
You might try reinstalling QT before reinstalling Encore.
Also, unless you actually use MOV files that require QT, you do not need it installed at all
I do not have QT installed, and I just ignore the Encore warning message
Of course, if you do use the kind of MOV files that require QT (not all of them do) then you must have QT