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Scanning a photo with my printer into Elements 8

Jul 23, 2013 6:00 PM

I know I have done this before, but now it's not working and I can't figure out why. The printer and computer talk to each other just fine for printing jobs. But when I try to scan something, the printer says "wireless or USB not connected", and Elements 8 says "No device detected". I tried hooking up with a  USB cable and still got the same error messages. The printer is an HP Photosmart C4385. Any ideas?

 

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