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Lightroom 5 Download file faulty

Jul 26, 2013 4:12 AM

Tags: #mac #lr5

Downloaded a trial of lightroom two days ago, but it won't work. I have only just bought a Mac so do not understand how it works so looking at the work arounds is useless. If I leave downloading again for a few day is this fault going to be rectified. The other problem is I cannot get a clean uninstall of the faulty one. There is no unistall where it should be I presume because it has not installed properly.

I have lightroom on Windows seven and it appears to be OK on there.

  • Currently Being Moderated
    Jul 26, 2013 4:19 AM   in reply to greenwilby

    It's not a "fault to be rectified" - it's just a problem you've had.


    Try downloading again, maybe with a different browser, and with your AV and firewall turned off.

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  • Currently Being Moderated
    Jul 26, 2013 6:25 AM   in reply to greenwilby

    What steps are you following to install LR on your Mac after you have downloaded the DMG file, and what error or unexpected condition to you see that suggests what you’ve had an issue with the download?

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  • Currently Being Moderated
    Jul 26, 2013 6:29 AM   in reply to ssprengel

    Another question would be what type of Mac and what version of oprating system (10.x.y) are you running on it, in case it is too old?

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