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adoberippedmeoff
Currently Being Moderated

Unable to install Photoshop Elements 11

Jul 30, 2013 9:08 AM

So, I purchased PSE 11, popped in the disc, entered the serial # and waited. Pop! Up comes an error message.

So I tried it again. And again. Error messages again.

Went to the Adobe site, find the help section and tried Plan B. Tried copying the files to my HD. Pop! Error message again.

Back to "help" and since it appears that I have a bad disc, i need to contact support.
Soooo, off to support I go, only to find out that the people I need to chat with don't work weekends.
Now I wait until Monday, all agents busy says the site.

Tuesday: Yup, still busy.

Friday: Busy.

But hey, I can pay $39 to talk to someone on the phone! Yay! There's nothing like that feeling of being ripped off twice!

Why in the hell should I have to pay someone to fix a problem with a program that I haven't even be able to use?

 

Message title was edited by: Brett N

 
Replies
  • kglad
    72,189 posts
    Jul 21, 2002
    Currently Being Moderated
    Jul 26, 2013 5:02 PM   in reply to adoberippedmeoff

    if you want to download pse 11 and if you follow all 7 steps you can dl a trial here:  : http://prodesigntools.com/photoshop-elements-11-direct-download-links- pse-premiere-pre.html

     

    and activate with your serial.

     

    if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

     
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    Jul 26, 2013 6:11 PM   in reply to adoberippedmeoff

    Rather than persevering with a bad disc, tying yourself up in knots and increasing your frustration levels exponentially, try downloading the trial version

    http://www.adobe.com/go/tryphotoshop_elements

     

    Launch the trial and enter your serial number to license it.

     

    If that doesn't work, let us know the exact wording of the error message, including any error code.

     
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    Jul 30, 2013 9:07 AM   in reply to John Waller

    What is the error message you are getting?

     

    Nothing you've described here makes it sound like you have a bad disk. Generally a bad disk will return a read error and you won't even be able to start the installation process.

     
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  • kglad
    72,189 posts
    Jul 21, 2002
    Currently Being Moderated
    Jul 30, 2013 12:21 PM   in reply to adoberippedmeoff

    you're welcome.

     
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