My name is Jocelyn. I want to try the new After Effect on my mac, so I download it, and the creative cloud is downloaded to my mac. I didn't realise how many other little files and apps has come with the download. Today when I tried to clean my mac, I delected some of the apps that I dont know and a lot of those were adobe cloud stuff. The next thing I know is I wont be able to open the after effect trial cuz the creative cloud is missing some files. I tried to restore the files I delete from the trash, but they never work the same.
I tried to reinstall the creative cloud again, it said install failed. I tried to unstall the previous creative cloud, it said errors.
so now I am stuck with the creative cloud that is imcomplete on my mac and I won't be able to do anything with it.
Case like this, how can I completely remove the imcomplete creative cloud and reinstall a new one? All I need to try to use after effect, it is urgent, the creative cloud download is really complicated and confusion to me, can adobe please help me?
Please try the following steps one by one to see if that helps:
1) Rename OOBE Folder:
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder (Rename it to OOBE_OLD)
2) Download Creative cleaner tool http://www.adobe.com/support/contact/cscleanertool.html and remove Adobe files ( If you just have After effects, don't delete for any other files)
3) Then download Creative cloud app via https://creative.adobe.com/products/creative-cloud
Launch and start downloading After effects.