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InDesign CS6 Installation

New Here ,
Jul 30, 2013 Jul 30, 2013

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I'm trying to install InDesign CS6 on a Windows 7 - 64bit machine. The install will not go past 42% complete. It just hangs up there. I've tried setting up another administrator account, uninstalling the previous InDesign program. Nothing seems to work.

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Adobe Employee ,
Jul 30, 2013 Jul 30, 2013

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Please ensure there is nothing running which interrupting installation to be continue.

Is It giving you installation incompletion message at the end then please refer following help document.

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

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New Here ,
Jul 30, 2013 Jul 30, 2013

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The installation does not complete. It hangs up at 42% complete and proceeds no further.

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Adobe Employee ,
Jul 30, 2013 Jul 30, 2013

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FrAnthony what specific error messages were you able to discover within your installation logs?  If you have not reviewed your installation logs yet then please see the link offered by Sumit in message #1.

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New Here ,
Jul 30, 2013 Jul 30, 2013

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The installation is not completing. I've checked the installation logs and the only thing there for InDesign 8 is a directory named "AdobeInDesign8AppFSet" and "AdobeInDesign8IconHandler" and they each have only one item - a registration key.

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New Here ,
Jul 30, 2013 Jul 30, 2013

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I cannot find any error messages.

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Adobe Employee ,
Jul 30, 2013 Jul 30, 2013

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FrAnthony if you are not finding any error messages within the installation logs then please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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New Here ,
Jul 31, 2013 Jul 31, 2013

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OK - I will - thanks.

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