I have recently purchased CS6 Mac, and now that it's on my computer CS4 won't work. Adobe told me to post the question on this forum because they refuse to provide any tech support for CS4 or earlier versions of PS now that 6 is out.
Also, they won't provide any help regarding the fact that all my images from CS4 open at 25% instead of 100% which they did in CS4. They say I just have to highlight the 25 and type in 100. Needless to say that is absurd and a big time waster.
Any help is appreciated. OS mountain lion on a mac mini, also new.
What don't you like about CS6? The Crop tool is quite different, but if you give it just a little bit of time, I suspect you'll love it. Whatever is causing you difficulties about CS6, please tell us about it, and we'll do our best to help.
1. Installing Photoshop CS6 should not have affected your ability to run Photoshop CS4. Assuming you didn't delete parts of it to make room on your disk, the two can peacefully coexist. Perhaps it would be helpful if you'd describe in detail what goes wrong when you try to run Photoshop CS4.
2. Photoshop CS6 strives to open your document so that it all fits in your work area. However, on a Mac there's what's called an "Application Frame", which if you try to move it out of the way by resizing it, can cause images to open way too small. The solution is not to try to resize it out of the way, but rather to disable it by unchecking it in the Window menu.
Can you please do a screen grab of your display showing how images open for you in Photoshop CS6?
I'm confident that with some guidance you'll be able to make Photoshop CS6 your new favorite version, which may eliminate your need to resurrect Photoshop CS4 - though we can certainly work on that as well.
HI and thank you both for your help. Here is the screen shot. I don't know if you can see that there is actually an image open. It's a business card so it's small to begin with, but this is NOT how things opened in CS4.
The percentage in the lower left cannot be seen because the window is too large and even though I quite the program, it still opened as large as when I closed it. But it was something like .38%
How do I get it back to normal working size?
Another thing I dislike is that when I do a screen shot there is no way to save it without first clicking the red 'close this' button and then reopening it and using 'save as' to type in the correct name. If I use command s I just get 'untitled with a number'. It's a lot of unnecessary steps. Also, is there no other way to save a screen shot other than as a tif and then reopening it to save it as a jpg?
The cyan lines seemed to have disappeared when opening the other images. This version is making me nuts. That's why I want my CS4 back and operational.
ALSO, I want my brushes that I have collected over the years... they didn't make it over from the dying Mac Pro to this Mac Mini. They are all in CS4. How do I do that?
That's a good beginning for why I don't like it.
Cmd 1 is the keyboard shortcut for 100% I do not know why CS6 would do that if you open a file.
CS6 has its' own Presets folder. You would copy your CS4 brushes to a USB memory stick and copy them into you Presets > Brushes folder on your new Mac.
I run CS6 on my mid 2009 Macbook OSX 10.8.4
I spoke with a 'support' person in India for over an hour and he never said a word about command 1. He kept saying that I didn't save them as 100% in CS4 and that's why they were small. He didn't know if I could change the font size of the text in the layers pallette. He didn't know if I could attach the tools pallet to one of the other palletts.
Can you tell me about any of the other questions?
I had to tend to something,but I'll answer the questions best I can.
I have never heard of Photoshop saving a file at a certain zoom percentage. When Photoshop opens a document, it selects a zoom percentage that will fit it to the work area. If the file has smaller pixel dimensions than the work area, it will select 100%. If the file is larger than the work area, it will select 67%,50%,25% to fit it in the work area.
If it is not doing so, close Photoshop CS6, Hold down Cmd-Shift-Alt and double click on the PS CS6 iicon to to start it up. A dialog will appear asking of you want to reset Preferences. Hopefully things will be back to normal.
As for Type, select the type layer you wish to edit.
Select the Type Tool
Then hightlight the type you wish to change by clicking and dragging over the Type.
Select your font size. When done select another tool.
As for docking your toolbar else where, drag to to the panel you want until you get a blue outline, then release it.
Thank you, but I meant the text size of the descriptive words saying what's on that layber in the layers pallet.
I will reopen it now using the specified combination.
It is a crime that Adobe uses people who are uneducated and cannot actually help on the phone. We pay enough and now even more with this cloud crap. Greed and averice and evil prevail in this world.
You can go to Photoshop Preferences > Interface and set the UI Font size from small to large. Restart PS.
I've had Photoshop since 1998 and even when tech support was outsourced to some place in Oregon, I always felt it was basically asking someone with a ring binder who had little practical experience with the software field questions on the fly. I'm not sure if it is "greed." In the old mainframe days, IBM would gladly fly an army of techs in to service a multimillion dollar computer. With software and computers under $1000, I would think free tech support is a loss.
We (the forums) are basically users with that experience helping each other out.
I've benefited a lot more here,when official tech support couldn't do anything.
I keep remembering the questions.
How do I get the PS window to be smaller if it's so large right now that I can't even see the corner to grab it?
It's not full screen, just too large and I can't drag it any higher to see the bottom right corner.
You'd be well advised to stick to one topic per thread.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
Download the the License Repair tool for the Mac from this link:
If you are using Lion or Mountain Lion, follow these instructions carefully:
Mac OS X 10.7
a. Double-click the LicenseRecovery111.dmg
Note: Leave this window open and proceed to the next step.
b. Double-click your Hard Drive.
c. Double-click Applications.
d. Double-click Utilities.
e. Double-click Terminal.
f. Type “sudo python “
Note: There is a space following “python”. Do not press Return.
g. Drag LicenseRecoveryLauncher.py from the LicenseRecovery111.dmg window onto the Terminal Window and press Return. Note: Make sure that the Terminal window has the command and the path to the APP file. For example: "sudo python /Volumes/LicenseRecovery\ 11.6.1/LicenseRecovery/LicenseRecover.py”
h. Enter your administrator user name and password when prompted and click OK.
i. Follow the onscreen instructions.
Thank you, I had never seen that before. I do believe other than asking more than one question I did search where I coiuld, tried support by phone and gave all the pertinent information.
Thank you for that. I will do that in the morning when I am not so tired. So CS4 requires a license repair to open then. If I had another monitor I would just go to the old Mac Pro and do what I need in CS4 there... but I don't.