(Cross-post from the Photoshop forum, where I was asked to post in the Acrobat forum: http://forums.adobe.com/message/5553829 )
When I save a PDF file in Photoshop CC in CMYK color with JPEG compression (quality = high), it will save without any errors. However, when I open the file in Acrobat (11.0.3), I get an "Out of Memory" pop up error. I press Ok, and the document is just displayed as a blank white image.
I'm using Win7 64-bit, Photoshop CC 64-bit. Plenty of memory (24GB) and allocated RAM in preferences, and I've done some troubleshooting that leads me to believe the error is not due to system memory, but rather a specific bug in the software. I have Photoshop CS6 on the same machine, and if I open the PSD, save as PDF with the above settings, everything is fine when I open it using Acrobat. This seems to just be for Photoshop CC, not CS6.
Here is the troubleshooting I've done so far:
PDF format, RGB color, any other settings --> Acrobat can open the file.
PDF format, CMYK, no compression --> Acrobat can open the file.
PDF format, CMYK, JPEG compression [medium] --> Acrobat can open the file.
PDF format, CMYK, JPEG compression [high] --> Acrobat can NOT open the file because it encounters the "out of memory" error.
PDF format, CMYK, JPEG compression [maximum] --> Acrobat can open the file.
This is silly. I don't get it. Can anyone else confirm this problem for me?
Like you said, there isn't enough information to rule out an issue with Photoshop CC, as the same action using Photoshop CS6 results in a usable file.
New information (while making files for uploading):
The error only occurs with CMYK files of larger dimensions. On a 500x500px image, Acrobat throws out "A drawing error has occured". a 2500x2500px image runs into the "Out of memory" error. In either case, Acrobat cannot successfully open the file generated by Photoshop CC, while it can if it was made using Photoshop CS6.
RGB PDF JPEG HIGH - PsCC - No Error.pdf
CMYK PDF JPEG HIGH - 500x500px - PsCC - Acrobat drawing error.pdf
CMYK PDF JPEG HIGH - 2500x2500px - PsCC - Acrobat out of memory error.pdf
I too am experiencing the same issue. Didn't have the issue with CS5 at all so I feel it may be isolated to the CC Collection. Like you mentioned, every other compression format worked except for HIGH so from my thinking, it may have something to do with how photoshop compresses the HIGH setting that gives it an unreadable file. So I feel like it may be more than likely a fault with Photoshop. Hopefully someone can provide an answer as I would oftern use HIGH compression to save my PDF's
Yep. Also having out of memory error on high quality setting saving pdfs from Photshop CC. Annoying as I was on deadline and couldn't find the issue. Luckily maximum and medium settings work ok.
I have a detailed analysis, not a solution, based on the 500 x 500 file posted above.
Adobe Acrobat X cannot read the file
Acrobat cannot decode the compressed data that makes up the image
Chrome can display the PDF
I extracted the JPEG data and tried to use it in a variety of ways
- Photoshop 7 failed (no useful message)
- Chrome worked
- Distiller gave the most interesting error: HuffTable exceeds 12 entry limit
A Hufftable is a normal part of a JPEG, and it is 16 entries in this file. Never mind what
My guess: for best quality, Photoshop now uses a bigger "Hufftable", but nobody
in the Photoshop team thought to tell the rest of Adobe's developers that they
would need to change their code! Even if they did, there is no good reason to
be making PDFs unreadable with old versions of their sofware.
Another observation for what it is worth (not a solution again). I was able to open all 3 PDFs in Irfanview as graphics. The properties of the image were
The major changes for the others within the JPegs was the number of pixels (133X133) and the size (1.4inX1.4in). There is also a reduction in the number of colors.
Just for information, I opened the big JPeg in Acrobat (9.5.5) and it opened fine. However, it looks like the color space was changed as shown below:
Even if I change the input to use CMYK and not RGB, it looks like it gets converted to RGB. I haven't spent time to figure out the preflight analysis properly, but at least this may give you some info back.
I'm glad I'm not crazy. Thanks for the error confirmations on other systems, and thanks for posting the extra in-depth information, guys! I'm hoping that either the Acrobat or the Photoshop team can address this quickly. Of course, to me it seems like a simple error to fix, but I'm sure there's more to consider from Adobe's perspective. Still, every time I see a product update that doesn't cover one of these programs, I die a little inside.
Are there any tricks we, the users, can do to fix the program error? In my case, saving everything in 'maximum' quality creates file sizes that are 3x larger than on 'high' quality. Already have a few bounced emails because of that. First world problems, I suppose.
Well, this is not good. It's been a few months without an update or word from the adobe team on either this topic, or the one posted in the Photoshop forums.
I have gone through several Photoshop updates over this time - none of which addressed this issue.
Having to rely on an older version of Photoshop (CS6) to perform the simple task of exporting every PDF is quite frustrating, and quite silly to begin with. I'm sure we'd all appreciate some sort of response to this one. It seems like a simple fix for someone deep in the code. There shouldn't be any functional difference for saving PDFs in Photoshop CC vs saving them in Photoshop CS6.... or at least not one that creates corrupted files.
For those of you on a project deadline I have a workaround.
In photoshop CC - flatten image, select all, copy
In Acrobat Pro CC - Create, PDF file from clipboard.
Adobe, I would appreciate it if you fix this bug.