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TebowCoami
Currently Being Moderated

Keyword / search function issues

Aug 1, 2013 2:36 AM

Hi everyone,

 

I've already asked for your help on this forum before, getting positive feedbacks.

 

Today, I need your help because I have some issues with the results I (and my colleagues and customers) get from the Search function of the Help I produce using RH9.

 

Do you guys know how Robohelp generates the whxdata files containing the keyword?
Is there anyway to change these files before Robohelp produces them?

 

I'll try to be more specific:

- One of my topic is named: XX Options

- I added the word Options (plural) to one the topic's keywords list

- When I type options in my search function, I don't get any results

- When I type option (singular), it works, I find the topic

 

I found in one of the whxdata, that OPTION (singular) is an existing keyword but not OPTIONS (plural).

 

How can this happen?

 

I also get the same issue with many other words... They are topics names and they're in the keyword lists but the search function don't find them...

 

Thanks a lot for any help provided in advanded.

 

Best regards,

Thibault

 
Replies
  • Currently Being Moderated
    Aug 2, 2013 5:22 AM   in reply to TebowCoami

    Hi there

     

    When you generate, try enabling the following option.

     

    Look at your single source layout properties for the WebHelp layout type. (sounds to me as if you are creating WebHelp output.

     

    tmp.png

     

    Ensure you enable the option for "Enable Substring Search". I don't believe it's enabled by default and you specifically have to tell RoboHelp you want it.

     

    Give that a try and see if it changes things.

     

    Cheers... Rick

     
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  • Currently Being Moderated
    Aug 2, 2013 8:06 AM   in reply to TebowCoami

    In that case, try turning OFF the substring search, generate again and see if that makes a difference.

     

    Cheers... Rick

     
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