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Dig Wilder
Currently Being Moderated

Uploading video to PE11 - "File Import Failure" -

Aug 3, 2013 5:53 PM

Tags: #file #error #import

CPU on old laptop crashed. Able to save hard drive and project I was working on. New laptop - reinstalled Premiere Elements 11. Now trying to relocate video files. I rellinked but on some clips I am getting "Importer reported a generic error." I even tried re-downloading the two clips in question, but it did not work. How do I fix?

 
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  • Currently Being Moderated
    Aug 3, 2013 6:28 PM   in reply to Dig Wilder

    Welcome to the forum.

     

    What are the full specs. of these files, that you are trying to re-Import into PrE 11?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Aug 3, 2013 6:38 PM   in reply to Dig Wilder

    Thank you for that info.

     

    On your new computer, have you installed the latest version of Apple's QuickTime Player. If not, please do so, and report your progress.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Aug 3, 2013 7:13 PM   in reply to Dig Wilder

    After installing a program, like QT Player, which also installs several CODEC's into the OS, it is always a good idea.

     

    Please update us on your situation.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Aug 3, 2013 8:40 PM   in reply to Dig Wilder

    You are most welcome.

     

    Good luck, and happy editing,

     

    Hunt

     
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