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bartcubbins2
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File info troubleshoot

Aug 5, 2013 3:27 AM

When I go to file info, to edit meta data, It opens the window however nothing loads its just a blank window. Illustrator hasn't frozen it just stops loading the option and wont allow me to close it. The only way to do anything is to force quit and start again.

 
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  • Currently Being Moderated
    Aug 5, 2013 1:15 PM   in reply to bartcubbins2

    AI version?

     
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  • Currently Being Moderated
    Aug 5, 2013 1:43 PM   in reply to bartcubbins2

    The new user account is always a test. If it works it points to problems with your existing account. It happes from time to time that those get corrupted,

     
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  • Currently Being Moderated
    Aug 6, 2013 2:35 AM   in reply to bartcubbins2

    Normally setting up a new user account and transferring everything should do.

     
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