A user is having an issue when adding fields to a scanned pdf, and filling it out, adobe acrobat pro 11.0.3 freezes and crashes. I've tried uninstalling and reinstalling. They seem to think it's related to office 2013 being installed. I'm not sure about that yet, but they say it only started happening after office 2013 was installed. Is there some kind of internal log file that would help point to the cause of the problem? The event log errors just say that it crashed without reference to any file besides acrobat.exe.
This is on a windows 7 PC.
Any ideas? Still having this issue after I uninstalled acrobat and ran the cleaner utility. I'm going to uninstall the 64 bit office 2013 and reinstall it as 32 bit. Hopefully that fixes it. I'll keep you posted!
Crashing usually generates a Windows Error Log (WER) which will show the faulting module in the stack. Normally you get some dialog from the OS that says it wants to send information to Microsoft. This is also a WER log. There is a link within that dialog that allows you to view the log file and see the error and faulting module. too. While that information might not mean anything to you or the lay person it might mean something to the Adobe engineers if you open a support case.
Otherwise Adobe does provide a scanning troubleshooting document: http://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat. html
That might not be of any help though since the crash is occuring while adding fields.
Faulting application name: Acrobat.exe, version: 126.96.36.199, time stamp: 0x518e1914
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x41c920db
Faulting process id: 0xab0
Faulting application start time: 0x01cea01ad688618f
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 97b9155a-0c0e-11e3-ab7c-b8763fdaa176