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Save for web crashes - Win7 64bit, Photoshop CC 14

Aug 14, 2013 10:00 AM

Tags: #photoshop #windows_7 #64bit #cc #crash_on_save

Intermittently save for web and other function (usually related to saving) crash. I'm running a brand new Win7 64bit box with latest version of CC - Photoshop CC 14. It's crash list thing since I first got Photoshop - so it's not something new, it's been doing this since I have installed the software. I have no 3rd party plugins installed and Photoshop doesn't give me a crash report when it does crash.

 

System Info:

 

Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 3500 MHz

Built-in memory: 16308 MB

Free memory: 13523 MB

Memory available to Photoshop: 14646 MB

Memory used by Photoshop: 60 %

Image tile size: 1024K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Version: 1.2 AMD-APP (1124.2)

OpenGL Version: 3.0

Video Rect Texture Size: 16384

OpenGL Memory: 2048 MB

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: AMD Radeon HD 7700 Series

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Video Card Number: 1

Video Card: AMD Radeon HD 7700 Series

Driver Version: 12.104.0.0

Driver Date: 20130328000000.000000-000

Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: AMD Radeon HD 7700 Series

Video Card Memory: 2048 MB

Serial number: 91190111881300291898

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: C:\Users\Sean\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 238.4G, 128.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

 

Installed components:

   ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293

   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

   AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

   AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

   AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768  

   AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

   AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

   adobe_caps.dll   Adobe CAPS   7,0,0,21  

   AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232

   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

   aif_core.dll   AIF   5.0   79.534508

   aif_ocl.dll   AIF   5.0   79.534508

   aif_ogl.dll   AIF   5.0   79.534508

   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293

   BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293

   boost_date_time.dll   DVA Product   7.0.0  

   boost_signals.dll   DVA Product   7.0.0  

   boost_system.dll   DVA Product   7.0.0  

   boost_threads.dll   DVA Product   7.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158

   CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158

   CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293

   dvaaudiodevice.dll   DVA Product   7.0.0  

   dvacore.dll   DVA Product   7.0.0  

   dvamarshal.dll   DVA Product   7.0.0  

   dvamediatypes.dll   DVA Product   7.0.0  

   dvaplayer.dll   DVA Product   7.0.0  

   dvatransport.dll   DVA Product   7.0.0  

   dvaunittesting.dll   DVA Product   7.0.0  

   dynamiclink.dll   DVA Product   7.0.0  

   ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

   FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

   filter_graph.dll   AIF   5.0   79.534508

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

   imslib.dll   IMSLib DLL   7.0.0.37  

   JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   2.1.2.1756  

   mediacoreif.dll   DVA Product   7.0.0  

   MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

   PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC   CC  

   Plugin.dll   Adobe Photoshop CC   CC  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

   PSArt.dll   Adobe Photoshop CC   CC  

   PSViews.dll   Adobe Photoshop CC   CC  

   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

 

 

Required plug-ins:

 

   3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Accented Edges 14.0

   Adaptive Wide Angle 14.0

   Angled Strokes 14.0

   Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Bas Relief 14.0

   BMP 14.0

   Camera Raw 8.1

   Camera Raw Filter 8.1

   Chalk & Charcoal 14.0

   Charcoal 14.0

   Chrome 14.0

   Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Color Halftone 14.0

   Colored Pencil 14.0

   CompuServe GIF 14.0

   Conté Crayon 14.0

   Craquelure 14.0

   Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Crop and Straighten Photos Filter 14.0

   Crosshatch 14.0

   Crystallize 14.0

   Cutout 14.0

   Dark Strokes 14.0

   De-Interlace 14.0

   Dicom 14.0

   Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Diffuse Glow 14.0

   Displace 14.0

   Dry Brush 14.0

   Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Embed Watermark 4.0

   Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Extrude 14.0

   FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Fibers 14.0

   Film Grain 14.0

   Filter Gallery 14.0

   Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Fresco 14.0

   Glass 14.0

   Glowing Edges 14.0

   Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Grain 14.0

   Graphic Pen 14.0

   Halftone Pattern 14.0

   HDRMergeUI 14.0

   IFF Format 14.0

   Ink Outlines 14.0

   JPEG 2000 14.0

   Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Lens Blur 14.0

   Lens Correction 14.0

   Lens Flare 14.0

   Liquify 14.0

   Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Mezzotint 14.0

   Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Mosaic Tiles 14.0

   Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Neon Glow 14.0

   Note Paper 14.0

   NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Ocean Ripple 14.0

   Oil Paint 14.0

   OpenEXR 14.0

   Paint Daubs 14.0

   Palette Knife 14.0

   Patchwork 14.0

   Paths to Illustrator 14.0

   PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Photocopy 14.0

   Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Pinch 14.0

   Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Plaster 14.0

   Plastic Wrap 14.0

   PNG 14.0

   Pointillize 14.0

   Polar Coordinates 14.0

   Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Poster Edges 14.0

   Radial Blur 14.0

   Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Read Watermark 4.0

   Reticulation 14.0

   Ripple 14.0

   Rough Pastels 14.0

   Save for Web 14.0

   ScriptingSupport 14.0

   Shake Reduction 14.0

   Shear 14.0

   Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Smart Blur 14.0

   Smudge Stick 14.0

   Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Spatter 14.0

   Spherize 14.0

   Sponge 14.0

   Sprayed Strokes 14.0

   Stained Glass 14.0

   Stamp 14.0

   Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Sumi-e 14.0

   Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Targa 14.0

   Texturizer 14.0

   Tiles 14.0

   Torn Edges 14.0

   Twirl 14.0

   Underpainting 14.0

   Vanishing Point 14.0

   Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Water Paper 14.0

   Watercolor 14.0

   Wave 14.0

   Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   Wind 14.0

   Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

   ZigZag 14.0

 

Optional and third party plug-ins: NONE

 

Plug-ins that failed to load: NONE

Flash:

   Adobe Exchange

   Kuler

Installed TWAIN devices: NONE

 
Replies
  • Currently Being Moderated
    Aug 14, 2013 12:37 PM   in reply to gallagherwebsite

    Intermittent crashes are generally caused by intereference from background applications. Try disabling these and testing again: http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html

     
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  • Currently Being Moderated
    Aug 20, 2013 1:58 PM   in reply to gallagherwebsite

    Why does something like iTunes have to remain running? Your system will run fine without it, you just won't be able to play music (or other media) from your iTunes library with it off. Acrobat also doesn't need to be running. What is Multiscreen Application? What does it do and what happens if you turn it off?

     
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  • Currently Being Moderated
    Aug 20, 2013 4:35 PM   in reply to gallagherwebsite

    For Windows, check the system Event Viewer, under Applications, and find the Photoshop crash - then get the details from there.

     
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  • Currently Being Moderated
    Aug 28, 2013 11:03 PM   in reply to gallagherwebsite

    crashes in ntdll usually come from third party code: plugins, drivers, etc.

     

    Disable all third party plugins and see what happens.

    Update drivers, especially the video card drivers (from the GPU maker's website, not Microsoft).

     
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  • Currently Being Moderated
    Sep 20, 2013 1:00 PM   in reply to gallagherwebsite

    Did you install the 14.1.1 update?

     
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  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Sep 20, 2013 1:52 PM   in reply to gallagherwebsite

    gallagherwebsite wrote:

     

    Seems like there is a bug in Photoshop CC on windows 7 64 bit

     

    I ran Photoshop CC 14.0 and now 14.1.1 on Windows 7 x64 without problems, so it's not as simple as that.

     

    Update to the latest, as has been advised.  There are bugfixes in there, perhaps one addresses the issue you're seeing.

     

    ATI just released a new Catalyst version that works very well with Photoshop CC.

     

    -Noel

     
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