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Deirdre222
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I can't work out how to finish installing Elements 11 and to launch it.

Aug 14, 2013 12:13 PM

I have just bought Photoshop Elements 11 and have tried to install it using the number on the back of the card.  During the installation process, I was given a 24 digit number but have not been asked for it at any stage since.  I ticked the box that said it would automatically launch, but it hasn't done so.  I'm at a loss to know what to do next.  I took it back to the Curry's PC World where I bought it to ask for help but they told me they would charge me 20 pounds!  So much for customer support!  I only bought it there, and not online, as I assumed they would help me if I got stuck. 

 

What do I do to get this thing up and running, please??

 
Replies
  • Currently Being Moderated
    Aug 14, 2013 1:06 PM   in reply to Deirdre222

    Hi Deirdre222,

    During the install process were you given any prompt to enter the 24 digit key. If not then kindly launch Editor on your machine and it should prompt to enter your serial key.

     

    Regards,

    Romit Sinha

     
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  • Currently Being Moderated
    Aug 14, 2013 3:52 PM   in reply to Romsinha

    I am having the same issue. I bought it yesterday, I have the serial number but where do I put it to install Photoshop Elements 11? never had these tedious issues with a nice simple disc to download. you mentioned Editor..where is that found?

     
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  • Currently Being Moderated
    Aug 14, 2013 4:47 PM   in reply to Deirdre222

    Hi Deirdre222,

    Please look for premiere elements icon in the start menu and click to open it. Select video editor and try launching it.

     

    Regards,

    Romit Sinha

     

     
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  • Currently Being Moderated
    Aug 14, 2013 5:08 PM   in reply to Deirdre222

    Hi Deirdre222,

    Please navigate to C:\Program Files\Adobe\Adobe Photoshop Elements 11\run the Photoshop Element 11.exe.

     

    Regards,

    Romit Sinha

     
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