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Extension Manager CS6 freezes when loading extensions

Aug 17, 2013 11:21 AM

Tags: #windows #cs6 #extension_manager

Extension Manager CS6 freezes when loading extensions


When launching Extension Manager CS6 it starts loading extensions but totally freezes when the last 30 percent of the loading extension bar is still unaccomplished. It is not possible to close the window, not even with the task manager.  I have restart the computer to get rid of it.


My OS is Windows 7, 64 bit. The most recent versions of the entire Adobe CS family are installed, freshly updated, including the Extension Manager CS6.


To trace the cause of the problem I tried to create a log file in the folder C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6. I logged in as administrator and wrote in the Command Prompt Window:

echo > ExManLog.YES

The log file was created but contains nothing but "ECHO is on".


A possible cause of the problem might be that I have two installed active version of Ajatix Advanced CSS Drop Down Menu, which is an add-on to Dreamweaver. The first version is the free one, the second is the full paid version. I would like to deactivate the first one since which might make the Extension Manager happier. But the only way to deactivate it that I know of is to use the Extension Manager. Catch 22.

  • Currently Being Moderated
    Aug 17, 2013 10:34 PM   in reply to xramk

    What will be in ExManLog.YES doesn't matter. Extension Manager CS6 will create log files as long as this file exists, regardless of its content.


    If the paid one didn't overwrite the free one, you can go to "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6" folder and delete ajxcssmenu2.3.0.mxi, ajxcssmenu2.3.0.mxi_air and ajxcssmenu2.3.0.mxp then retry provided that you only installed it for yourself. If you installed it for all users, go to "C:\ProgramData\Adobe\Extension Manager CS6\EM Store\Dreamweaver CS6" folder instead.

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  • Currently Being Moderated
    Aug 18, 2013 5:26 PM   in reply to xramk

    I experienced the same issue. Running it with "open as administrator" fixes it, and opens the manager. You can then clean out any problematic extensions.

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