Skip navigation
tclott@partners2media.com
Currently Being Moderated

Adobe Premiere Pro CC Crashes on Launch

Aug 17, 2013 6:30 PM

I have been a Creative Cloud subscriber since July 2012.  I have been using Premiere Pro CS6 since I subscribed.  Today I tried downloading the recent Premiere Pro CC. Unfortunately, after numerous attempts on my part, it continues to crash on startup.  Here is what I have tried so far after researching the issue online and on your support page:

 

  • I found the most recent Premiere Pro update and installed that.
  • I tried updating my NVIDIA graphics card.
  • I tried disabling my NVIDIA graphics card.
  • I tried uninstalling Adobe Premiere CC and reinstalling.
  • I tried logging out of Creative Cloud and re signed in.

 

I continue to have the same problem with crashing.  Below is the error report I receive.

 

Problem Event Name:            BEX64

  Application Name:    Adobe Premiere Pro.exe

  Application Version: 7.0.0.342

  Application Timestamp:        5176598d

  Fault Module Name:

            StackHash_1dc2

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:     00000000

  Exception Offset:     0000000000000000

  Exception Code:       c0000005

  Exception Data:        0000000000000008

  OS Version:  6.1.7601.2.1.0.256.48

  Locale ID:     1033

  Additional Information 1:    1dc2

  Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d

  Additional Information 3:    eae3

  Additional Information 4:

            eae36a4b5ffb27c9d33117f4125a75c2

 

Thank you,

Tim Clott

tclott@sbcglobal.net (Also my Creative Cloud ID)

 
Replies
  • Currently Being Moderated
    Aug 18, 2013 6:10 AM   in reply to tclott@partners2media.com

    Hi tclott@partners2media.com,

    Please run Premiere Pro in compatibility mode and try to launch Premiere Pro.

     

    Naviagte to C/Program Files/Adobe/Premiere Pro CC/PremierePro.exe/right click and go to properties/Compatibility and select run this program in compatible mode for Win 7.

     

    Regards,

    Romit Sinha

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 18, 2013 11:07 AM   in reply to tclott@partners2media.com

    Hi tclott,

     

    Thanks for contacting adobe forums,

     

    We need following information about your system :

     

    What is the OS and version ?

    What is the Graphics Card installed on the system ?

    How much Ram do you have ?

    Do you use any external Hard Drive ?

     

    Happy Editing,

    Sandeep

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 18, 2013 11:07 PM   in reply to tclott@partners2media.com

    Moving discussion to Premiere Pro forum.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points