I have been a Creative Cloud subscriber since July 2012. I have been using Premiere Pro CS6 since I subscribed. Today I tried downloading the recent Premiere Pro CC. Unfortunately, after numerous attempts on my part, it continues to crash on startup. Here is what I have tried so far after researching the issue online and on your support page:
I continue to have the same problem with crashing. Below is the error report I receive.
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 22.214.171.1242
Application Timestamp: 5176598d
Fault Module Name:
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: eae3
Additional Information 4:
firstname.lastname@example.org (Also my Creative Cloud ID)
Please run Premiere Pro in compatibility mode and try to launch Premiere Pro.
Naviagte to C/Program Files/Adobe/Premiere Pro CC/PremierePro.exe/right click and go to properties/Compatibility and select run this program in compatible mode for Win 7.
Thank you for you quick response. Unfortunately, I still have the same results. I changed the compatibility to "Windows 7", as suggested. I then also tried changiing to "Run As Administrator" and got the same results.
Thank you for your response. I tried what you suggested below (Compatibility Mode Change), and it still crashes as before. I also tried changing it to “Run As Administrator”, and I got the same results.
(818) 212-8580 (cell)
Partners 2 Media
Thanks for contacting adobe forums,
We need following information about your system :
What is the OS and version ?
What is the Graphics Card installed on the system ?
How much Ram do you have ?
Do you use any external Hard Drive ?
Thank you, Sandeep. I am running Windows 7, 64 bit operating system. I am using an NVIDEA GeForce GT 650M graphics card (the same one I have been using with Premier Pro since July, 2012). I have 16 gig of RAM and 16G available on the graphics card. I use LaCie 2Big Quadra RAID Hard Drives. I also use another external HD to store the media cache and media cache database files. If you look on this string, you will see that I have tried numerous options to overcome the launch crash, including disabling the graphics card.