Sometimes when I install adobe shockwave on a pc for use in Allstate Go Gateway application, the gateway application does not recognize that the adobe product is installed. Reinstalling either/both shockwave and the gateway does not help. Other times, on other pc's the problem does not appear.
Configuration is Dell Optiplex 755 or 780 with Windows 7 Pro sp1, IE 10. Java 7.25 and citrix zenapp web plugin.
Thanks in advance for any helpful info.