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hillis06
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Problems Installing Premiere Elements 10

Aug 24, 2013 11:33 AM

I have already tried all the things I could find in various forums, hopefully someone can help! I have the Combo Pac PSE10/PRE10, that I want to install on a new HP, running Windows 7, with plenty of ROM, Hard Drive space, Processor speed, etc. PSE installed fine. However, when I try to install PRE10, I get through the first few steps and then I get to a Windows Installer dialog box which contains a bunch of psuedo code - various options and associated parameters. The only button on this dialog box is "OK". When I click "OK", the dialog box goes away, but nothing happens. I have tried running the installer as admin, installing in Safe Mode, and copying the files from DVD to a folder on my Hard Drive and running the installer from there. Nothing works. Any advice or help much appreciated!

 
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  • Currently Being Moderated
    Aug 24, 2013 11:56 AM   in reply to hillis06

    With installation issues, there can be several possibilities. This checklist, which is general for most Adobe programs, should eliminate many of those: http://forums.adobe.com/message/3419692#3419692

     

    I hope that one of those tips will be useful.

     

    Good luck, and please report your progress.

     

    Hunt

     
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  • Currently Being Moderated
    Aug 24, 2013 12:27 PM   in reply to hillis06

    hillis06

     

    What disc are you using of the 5 disc set? Can we assume that your Windows 7 is 64 bit?

    If so, you should be using disc 2 of 5. Confirm?

     

    Can you post a screenshot of the Windows Installer message before you lose it by pressing OK and get nothing afterward? When happens after OK, what are you left looking at ...the computer desktop or other?

     

    I would suggest that you run the free ccleaner, both its regular and registry cleaning components. Then try the Premiere Elements 10 install.

    http://www.piriform.com/promo/ccleaner-080213?_kk=ccleaner&_kt=f3eccf1 d-4c79-43e5-a158-7865dc52e6c2&gclid=CI6Fu87nlrkCFYie4AodOF4AAw

     

    Let us start here and then decide what next.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Aug 24, 2013 6:17 PM   in reply to hillis06

    hillis06

     

    I just did a complete uninstall reinstall of Premiere Elements 10 on Windows 7 64 bit.

     

    At now time did I see the Windows Installer dialog that you show in your first screenshot. What you see there is indeed representative of the Windows Installer for Windows 7 64 bit. I have the same when I run cmd and execute msiexec. What you have agrees with what I have so I am assuming we are both up to date version and option wise for the Windows Installer.

     

    When you insert the installation disc in the burner tray, are you greeted by a dialog which offers Run AutoPlay.exe? If so, are you clicking on that? If so, you should be seeing the Adobe Premiere Elements 10 -Install Shield Wizard requesting you set a language for your program. The Windows Installer dialog that you show is never seen from start to finish of the Premiere Elements 10 Windows.

     

    You probably have, but in case you have not...please see if anything in the following helps.

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation -photoshop-elements-premiere.html

     

    I am still thinking about this, but you might want to pass the details by Adobe Chat to see if it can get you beyond that Windows Installation dialog which I do not believe should be there.

    http://helpx.adobe.com/contact.html?product=premiere-elements&topic=do wnloading-installing-and-setting-up

    When the link opens, click on "I still need help" to get the Adobe Chat pop up. It may have some undocumented information that may resolve the issue quickly.

     

    What you might want to try beforehand is running the ccleaner (regular and registry parts) and then trying the install.

    http://www.piriform.com/ccleaner

     

    Please review the above. We will be watching for your progress.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Aug 25, 2013 6:53 AM   in reply to hillis06

    hillis06

     

    Thanks for the follow up.

     

    We will be looking forward to your results when you get a chance.

     

    ATR

     
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  • Currently Being Moderated
    Sep 8, 2013 7:36 AM   in reply to hillis06

    >solution was to create a new Admin account

     

    If you wish to follow up by searching for an article at Microsoft, you MAY be able find out why your original account became corrupted

     

    http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

     
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  • Currently Being Moderated
    Sep 8, 2013 8:03 AM   in reply to hillis06

    hillis06

     

    Thanks for the follow up. Glad that Adobe Chat found the answer to allow you to move forward with your Premiere Elements projects.

     

    I am not sure how collection of settings under User Accounts become corrupt. With a bit more time, perhaps a way might surface to salvage the original User Account.

     

    One of the Microsoft articles on corrumpted User Account for Windows 7 is

    http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profi le

    I am sure there are others.

     

    Continued success.

     

    ATR

     
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