Skip navigation
Currently Being Moderated

Tests fine in Encore, Plays then Freezes on Disc

Aug 25, 2013 10:25 AM

Tags: #premiere #encore #bluray #frozen_frame #disc_freeze

I have a project that has me very disheartened.  I have been trying to output a disc from Premiere, to Encore and ending up on BluRay.  The original project was shot on a Canon 5d, edited in premiere using the canon dslr preset.  23.976 fps 1920x1080. 


I have encoded through AME and directly from Premiere.


I have tried a variety of compressions scenario, including knocking the data rate below Adobe's  low setting for Blu Ray.


The disc always plays fine in the preview in Encore.  Once the disc is outputted it plays for the first minute or so and then freezes in the same area each time.


I have also tried 2 kinds of discs and 2 kinds of Blu Ray Drives.


I'm starting to wonder if it's Encore.


While editing I have exported many versions to vimeo without a problem.


Any guidance would be greatly appreciated.


I am already late with this project by several days and very frustrated with Adobe.


I'm trying to figure out what my next step is, Toast?  Final Cut Compressor?  DVD Studio Pro?


Thanks for your help!



  • Currently Being Moderated
    Aug 25, 2013 11:38 AM   in reply to indiepacifier5

    Since you mention Toast I presume that means you are Mac? (the kind of information you need to provide when you post a message is in this message)


    Have Encore write an ISO or folder (I am Windows, so don't know what Encore does on a Mac) and then use other writing software (Toast???) to write the ISO or folder to disc


    If that works, you know that the problem is with Encore's writing module

    Mark as:
  • Currently Being Moderated
    Aug 25, 2013 1:05 PM   in reply to indiepacifier5

    This says 10.8.3 but that MAY only be that nobody with 10.7.4 has reported (lucky you... you may be the first)


    Mac 10.8.3 Bug w/Encore and BluRay

    -create folder not ISO


    >If Encore authors the ISO and then I burn it to BD using toast couldn't Encore still be the problem


    Well... try it and report back... if using Encore to author and something else to burn works, you know the problem is Encore's burning module, not the authoring process


    It is "fairly" common over on the Windows side to have Encore write to ISO or folder and then use Imgburn to write the disc


    Also, for Encore CS6... have you checked to see if there are any updates?

    Mark as:
  • Currently Being Moderated
    Aug 26, 2013 1:35 PM   in reply to indiepacifier5

    I have NO idea if Adobe will do anything to EncoreCS6 (although PProCS6 was recently updated) but you might want to make a bug report


    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points