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greatgal10
Currently Being Moderated

Revel Sign in

Aug 29, 2013 1:08 PM

Tags: #problem #adobe #10 #pse #sign-in

Sign-in does not process.  Why?

 
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  • Currently Being Moderated
    Aug 26, 2013 5:27 PM   in reply to greatgal10

    Can you give a little more information? What platform are you on? What are you trying to do? Did you already have an account or are you creating one?

     

    Pattie

     
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  • Currently Being Moderated
    Aug 26, 2013 11:01 PM   in reply to greatgal10

    The storage service that Elements 8,9 and 10  used online at Photoshop.com has been discontinued, which is why you are unable to login. Your older Elements  version will continue to work for editing and organizing files on your computer, but can no longer access photoshop.com files.

     

    Adobe notified customers  by Email on 2/22 about the option to transition photos from Photoshop.com to Revel. It was also was posted on social media and Photoshop.com. Additional emails followed. Some users had forwarded our emails to spam and therefore saw the news later than others.

    Because a decision was made to discontinue Photoshop.com sharing and storage, Adobe gave users the option to have their jpg files copied to Revel (a different Adobe Cloud storage and sharing option) rather than having all of their efforts deleted. Users who had files on Adobe Photoshop.com Sharing and storage cloud site who did not opt out, had their files copied to Adobe Revel (another Adobe cloud sharing and storage service).


    This was done as a convenience for customers so that they did not have to go to the effort of downloading from the one site and uploading to another, since that can be very time consuming. Revel is a free account that you login to with the same credentials as you did on Photoshop.com. Although Revel is not a replacement for Photoshop.com (it has more of a focus on sharing between devices), it is an alternative.

     

    We did not move anything directly from Elements. Many users mistakenly think we move files from the computer or organizer directly to Revel. If your Elements organizer sync was not current with Photoshop.comat the time of migration, then you would not see all of the same files in Revel. In addition, we do not copy non-jpg files or duplicate files. What we did is copy photos you had stored in the cloud on Photoshop.com  and put them into Revel.

    The change you will notice in Elements is that you will no longer be able to sync or upload photos to Photoshop.com after this transition because Photoshop.com sharing and storage has been discontinued.

     

    Elements 11 is the first version that communicates with Revel. If you are not ready to upgrade, you can still upload files to Revel from your hard drive or iOS device. See this link for assistance:

    FAQ: How do I add (upload) files to Revel? http://forums.adobe.com/thread/1162795?tstart=0


     

    Hopefully this explains things.

     

    Pattie

     
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