I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-t o-install-error/15/08/2013/, but it's still not working.
Anybody have any ideas?
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations
C:\Program Files (x86)\Common Files\Adobe
After this please reboot your machine and download Creative Cloud desktop again from the following location
Go to creative.adobe.com -> Download Center -> Download Creative Cloud
DCWilson451 if you are continuing to experience difficulties then I would recommend you first try installing in a newly created local Administrator account.
If the installation still fails then please uninstall all available Adobe Creative software through the Programs & Features Control Panel. Once done then please use the CS Cleaner Tool to verify that all Adobe software has been removed. You should then be able to install the Creative Cloud application.
DCWilson451 I would recommend working directly with our support team as you have performed all the steps which usually allow for a resolution of your current difficulties. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.