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Creative Cloud Desktop fails to install

Aug 26, 2013 7:23 PM

Tags: #creative #cloud

I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: o-install-error/15/08/2013/, but it's still not working.


Anybody have any ideas?

  • Currently Being Moderated
    Aug 27, 2013 12:52 AM   in reply to DCWilson451

    Hi DCWilson451,


    Could you please follow these steps and let us know if it helps you.


    Please download and run Creative Cloud Cleaner Tool



    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.


    Once done please rename OOBE Folder from these locations


    Windows :

    C:\Program Files (x86)\Common Files\Adobe



    After this please reboot your machine and download Creative Cloud desktop again from the following location


    Go to -> Download Center -> Download Creative Cloud

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  • Currently Being Moderated
    Sep 4, 2013 8:25 AM   in reply to DCWilson451

    DCWilson451 if you are continuing to experience difficulties then I would recommend you first try installing in a newly created local Administrator account.


    If the installation still fails then please uninstall all available Adobe Creative software through the Programs & Features Control Panel.  Once done then please use the CS Cleaner Tool to verify that all Adobe software has been removed.  You should then be able to install the Creative Cloud application.

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  • Currently Being Moderated
    Sep 9, 2013 8:14 AM   in reply to DCWilson451

    DCWilson451 I would recommend working directly with our support team as you have performed all the steps which usually allow for a resolution of your current difficulties.  For the best assistance, I recommend our chat support at  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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