I've searched through the forums + google but haven't been able to get an answer on why this is happening. Sometimes when I save files as a pdf in Illustrator, or receive files from other people the image loses it's colour.
All colour is just black. I'm attaching a screen shot so you can see what I mean, the colours here are supposed to be a shades of a PMS colour, but instead they're all black.
Hopefully someone can help!
Thanks in advance.
This could happen if PDF is created by printing to Adobe PDF printer and Separation is selected or PDF created from pre-separated PS file. Do you see multiple-pages in the PDF representing each plate?
I don't know why this happens, but I see it on occasion. Open the swatches panel and double click on the spot color, change the color mode from CMYK to book color and the correct preview color should appear.
Yup. I've been opening with Mac Preview and that's what's causing the black image. I opened up with Acrobat Reader Pro and the colours were fine.
However; I'm working with a branding agency who sent me a word doc with the image/graphic placed inside the word doc for a letterhead and that still stays black when opened on my mac but is in colour when opened on a PC. So it doesn't solve the problem in that case.
Also - is acrobrat reader the best default for quick viewing pdfs? Or is there another app someone can suggest.
Thanks everyone for their input and help so far.
You should never view any PDF in any other program than Acrobat or Reader. All other viewers support only a subset of PDF standards, so they are not reliable viewer program.
The Word thing has nothing to do with Illustrator or PDF. You need to know,