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Premiere Pro CC crashes on Launch

Aug 27, 2013 8:51 PM

Tags: #.dll #crash_on_launch #plug_ins #premiere_pro_cc

I just installed (and reinstalled) Premiere Pro CC. When I try to launch, I get to "Loading ImporterQuickTime.prm" and it crashes.

 

I'm running on a Win 7 Professional SP-1, with an Intel i7 processor and an Nvidia GTX 660 (Driver version: 320.49). The Intel onboard graphics have been disabled in the BIOS. I have 8GB RAM.

 

To try to fix the problem I have tried:

 

  • Uninstalling and reinstalling Premiere Pro and Quicktime.
  • Uninstalling QT and installing older versions
  • I installed the newest Nvidia driver.
  • Turning on the Intel driver, updating it, and turning off the Nvidia driver in the BIOS.
  • Running PP as administrator
  • Removing the plug-in causing the problem. This led to discovering that the ExportQuickTimeHost.prm and the PlayerMediaCore.prm plug-ins also cause a crash.
  • Resetting the compatibility of PP to Vista and Win 7 (hoped to trick it)
  • Deleting the preferences
  • Signing out of the CC and signing back in by launching Premiere

 

Nothing has worked.

 

 

This is what the Event Viewer kicks at me:

 

Faulting application name: Adobe Premiere Pro.exe, version: 7.0.1.105, time stamp: 0x51cbdef8

Faulting module name: dvaui.dll, version: 7.0.1.105, time stamp: 0x51cb962a

Exception code: 0xc0000005

Fault offset: 0x00000000002c14a1

Faulting process id: 0x104c

Faulting application start time: 0x01cea39c119fb777

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\dvaui.dll

Report Id: 56cbae3b-0f8f-11e3-a83b-bc5ff465b41c

 
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