These questions below may be for a different product... but the information you need to supply is the same, for the products you use
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-Information FAQ http://forums.adobe.com/message/4200840
Do you receive an error message... and what does it say?
My system info:
Windows 7 Professional
Service Pack 1
16.0 GB Memory
64-bit Operating System
Everytime I try to open a existing Project or and new project I get the following error....
Adobe Premiere Elements 11 has stopped working
Windows can check online for a solution to the problem.
Options: Check online for a solution and close the program or just Close the program (the check online option doesn't actually work)
I have already uninstalled it and reinstalled it. I even tryed downloading the trial version from their website to see if my disk was faulty.. and I get the same error no matter what I do.
What is your brand/model graphics adapter (usually ATI/AMD or nVidia) and what is your device driver version?
What you describe is "sometimes" caused by an out of date graphics driver
Similar to what it says in this message http://forums.adobe.com/message/4943624
How to determine your nVidia driver version
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
>IT department manages all our updates
Hmm... did Premiere Elements ever work for you, or is this a new install that has never worked?
If this is a "used to work" problem, what changed?
nVidia's Web site shows the latest driver for the Quadro 4000 & Win7-64 as 320.78: http://www.nvidia.com/object/quadro-tesla-grid-win8-win7-winvista-64bi t-320.78-whql-driver.html
I would have the IT department check the exact point version of your nVidia driver, and if it is not 320.78, then download, and install that, reboot and test.
I have a saved note about 32x driver problems... I do not know if those problems are for ALL nVidia cards, and I also do not know if the problem is only for Premiere Pro or for all types of Premiere
Use nVidia driver 311.50 http://forums.adobe.com/thread/1259391
Besides the usual video card driver drill, have you gone through the one
a. latest version of QuickTime installed on your computer?
b. permissions...are you under Run As Administrator or working from a User Account with Administrative Privileges?
c. is your Internet connection intact and antivirus and firewalls overly protecting?
Has you IT Department rep checked out these points yet?