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Wendy_05
Currently Being Moderated

Elements 11 crashing

Aug 28, 2013 9:40 AM

I can open the Organizer side fine, however the program crashes when I attempt to open the Video Editor... Any ideas on what's causing this?

 
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  • Currently Being Moderated
    Aug 28, 2013 10:29 AM   in reply to Wendy_05

    These questions below may be for a different product... but the information you need to supply is the same, for the products you use
    More information needed for someone to help... please click below and provide the requested information
    -Information FAQ http://forums.adobe.com/message/4200840

     

    Do you receive an error message... and what does it say?

     
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  • Currently Being Moderated
    Aug 28, 2013 11:01 AM   in reply to Wendy_05

    What is your brand/model graphics adapter (usually ATI/AMD or nVidia) and what is your device driver version?

     

    What you describe is "sometimes" caused by an out of date graphics driver

     

    Similar to what it says in this message http://forums.adobe.com/message/4943624

     
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  • Currently Being Moderated
    Aug 28, 2013 12:05 PM   in reply to Wendy_05

    How to determine your nVidia driver version

    Right click in any open area of the Windows desktop

    Select NVIDIA Control Panel from the popup window

    Select SYSTEM INFORMATION at the lower left corner

    Driver version should be the 1st line in Details

    I have a GTX285 using driver 296.10 and Win7

     

    >IT department manages all our updates

     

    Hmm... did Premiere Elements ever work for you, or is this a new install that has never worked?

     

    If this is a "used to work" problem, what changed?

     
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  • Currently Being Moderated
    Aug 28, 2013 12:14 PM   in reply to Wendy_05

    Wendy,

     

    nVidia's Web site shows the latest driver for the Quadro 4000 & Win7-64 as 320.78: http://www.nvidia.com/object/quadro-tesla-grid-win8-win7-winvista-64bi t-320.78-whql-driver.html

     

    I would have the IT department check the exact point version of your nVidia driver, and if it is not 320.78, then download, and install that, reboot and test.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Aug 28, 2013 1:28 PM   in reply to Wendy_05

    I have a saved note about 32x driver problems... I do not know if those problems are for ALL nVidia cards, and I also do not know if the problem is only for Premiere Pro or for all types of Premiere

     

    Use nVidia driver 311.50 http://forums.adobe.com/thread/1259391

     
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  • Currently Being Moderated
    Aug 28, 2013 2:20 PM   in reply to Wendy_05

    Wendy_05

     

    Besides the usual video card driver drill, have you gone through the one

    a. latest version of QuickTime installed on your computer?

    b. permissions...are you under Run As Administrator or working from a User Account with Administrative Privileges?

    c. is your Internet connection intact and antivirus and firewalls overly protecting?

     

    Has you IT Department rep checked out these points yet?

     

    ATR

     
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