I am using my computer so I don't understand this error message. I looked this up on the FAQs and there was another question like this, but never answered.
Have you tried to look at this specialized forum?
Thank you Jacob. I was going in circles in the forums trying to find the answer but finally had to contact Adobe help in chat. The answer was that I needed to download the creative cloud FIRST and in INTERNET EXPLORER (I tried with Chrome and FireFox). Once the Creative Cloud dashboard was downloaded successfully, there are choices of apps to download within that.